ClickCease Chat Integrations - Overview - Help Center - WhatConverts

Chat Integrations - Overview

The Chat Integrations section covers how to set up chat tracking in WhatConverts for the most popular live chat and messaging platforms. When chat tracking is configured, every chat conversation is captured as a lead in WhatConverts with full marketing attribution, so you know exactly which source, campaign, or keyword drove the conversation.

Why It Matters

Live chat is a growing lead source, and without tracking, those conversations go unattributed. This section helps you:

  • Track chat conversations from third-party live chat and messaging platforms.
  • Capture every chat lead with source, medium, campaign, and keyword attribution.
  • Ensure chat data flows into WhatConverts alongside calls, forms, and other lead types.
  • Set up tracking quickly using platform-specific guides for each chat tool.

With chat tracking in place, your reporting includes every chat-driven conversion alongside your other lead types.

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