Drift Chat Integration

Note: If you haven't added your WhatConverts tracking code to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Drift Chat Integration Code using the HTML method.

1Log in to edit the website you would like to track your Drift Chats on and add the following after the Drift Chat Javascript Installation Code:

<script>
drift.on('ready', function (api) {
  drift.on('startConversation', function () {
    wc_chat_ypbib("Chat","New Chat Session");
    });
  });
</script>

This will trigger a new Chat Lead in WhatConverts when someone starts a chat. You will see a chat lead in your WhatConverts dashboard with the information that a new chat was received and the marketing data that inspired the user to start the chat.

Note: It can take a few minutes after a chat ends to show up in your WhatConverts dashboard.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com