Set Up Tracking Numbers

The first step to tracking leads from phone calls is to set up a tracking phone number for your website. This ensures that every call is properly attributed to the marketing source, campaign, or keyword that led the customer to contact you.

Add a Tracking Number

Follow these steps to add your first tracking phone number.

1. In your WhatConverts profile, select "Tracking" from the top menu.
2. Choose "Calls", then "Phone Numbers".
3. Click "+ Add Phone Number".
4. To track your website's calls, select "Typical Setup" and click "Next Step".
5. Follow the guide to determine how many numbers you'll need for your website.
6. Choose the country, phone number type (local or toll-free), and area code.
7. Click "Find Numbers".
8. Review the preselected numbers and click "Next Step".
9. Add a destination number and click "Next Step".
10. Complete the prompts to configure your tracking number features:
    • Call Recording: Record incoming calls for review and training.
    • Call Greeting: Play a short message to the caller before connection.
    • Call Whisper: Play a short message to the call recipient before answering.
    • Tracking Text Messages: Enable text tracking for supported numbers.
    • Call Transcription: Automatically transcribe call audio for quick review.
    • Call Analysis: Categorize calls by type or quality.
    • PCI Redaction: Mask sensitive financial data for compliance.
11. Once you've reviewed and selected your desired features, click "Finish".

Related Topics

• What is Call Tracking?
• Understand Tracking Numbers
• Add a Phone Number to Track Calls on Third-Party Sites
• Create a Dynamic Number Pool for All Traffic
• Test Your Tracking Numbers