WhatConverts
Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Forms Formsite

    Last update on July 22, 2022

    Formsite
    Chat LiveAdmins

    Last update on July 22, 2022

    LiveAdmins
    Marketing Automation LeadsBridge

    Last update on July 22, 2022

    LeadsBridge
    Help Center Integrations Webhooks

    Phone Call


    This article will give you example data format for a new completed phone call that is received and a POST request as JSON sent to your webhook URL.

    {
      "trigger": "new",
      "lead_id": 153928,
      "user_id": "51497-af17340d-62b8-3044-423f-3dc754e621c2",
      "lead_type": "Phone Call",
      "lead_status": "Unique",
      "date_created": "2016-02-01T14:09:01Z",
      "quotable": "Not Set",
      "quote_value": null,
      "sales_value": null,
      "spotted_keywords": "buy,quote",
      "lead_score": 50,
      "lead_state": "Completed",
      "profile": "My Profile",
      "profile_id": 51497,
      "account": "My Account",
      "account_id": 27313,
      "lead_url": "https://www.whatconverts.com/contact",
      "landing_url": "https://www.whatconverts.com/",
      "operating_system": "iOS 12",
      "browser": "Chrome Mobile 71",
      "device_type": "Smartphone",
      "device_make": "Apple iPhone",
      "call_status": "Completed",
      "phone_name": "Google AdWords",
      "call_duration": "3 minutes and 22 seconds",
      "call_duration_seconds": 202,
      "tracking_number": "+17044486577",
      "destination_number": "+17045436123",
      "caller_number": "+18033861858",
      "caller_name": "WHATCONVERTS",
      "caller_city": "Charlotte",
      "caller_state": "NC",
      "caller_zip": "28226",
      "caller_country": "US",
      "answer_status": "Answered",
      "line_type": "Landline",
      "recording": "https://app.whatconverts.com/recording/13451345/download",
      "play_recording": "https://app.whatconverts.com/recording/13451345/play",
      "voicemail": "https://app.whatconverts.com/recording/13451345/download",
      "play_voicemail": "https://app.whatconverts.com/recording/13451345/play",
      "call_transcription": "Hello, thanks for calling.",
      "voicemail_transcription": "Please call me back at 5432245114.",
      "additional_fields": {
        "menu_1": "Sales"
      },
      "lead_source": "google",
      "lead_medium": "cpc",
      "lead_campaign": "lead generation",
      "lead_content": "new ad",
      "lead_keyword": "generating leads",
      "ip_address": "107.210.21.188",
      "notes": "This is a new lead!",
      "contact_name": "Jeremy Helms",
      "contact_company_name": "Call Tracking Company",
      "contact_email_address": "hello@whatconverts.com",
      "contact_phone_number": "+17044695324",
      "email_address": "hello@whatconverts.com",
      "phone_number": "+17044695324",
      "field_mappings": {
        "Company Name": "Call Tracking Company",
        "Contact Person": "Jeremy Helms",
        "Email": "hello@whatconverts.com",
        "Phone Number": "(704) 469-5324"
      },
      "gclid": "CLibmtmqpNICFcSfGwodQbUAvg",
      "msclkid": "25d83debf85f146b8f1d66a754c6a56c",
      "unbounce_page_id": "f8e32bbc-e1a1-2c5b-b4d3-c6289c8e33b",
      "unbounce_variant_id": "b",
      "unbounce_visitor_id": "107.210.21.1881565955056416071",
      "salesforce_user_id": "15228103840",
      "roistat_visit_id": "wqeOuWjfeIUQdd122casdLK",
      "hubspot_visitor_id": "5a72d290d2d21865a693f14bcf710fed",
      "facebook_browser_id": "fb.1.1621529626600.927228660",
      "facebook_click_id": "fb.1.1621529626598.IwAR1yDeb6_5RRDGD3fTthh9cPoaqhLYYyDFLN-LolvQwaMAPMhGRljDj-POc",
      "google_analytics_client_id": "1017418163.1594157791",
      "vwo_account_id": "512835",
      "vwo_experiment_id": "2",
      "vwo_variant_id": "2",
      "vwo_user_id": "D4A14C3EFD6DB2A51749E1A931BE96B44",
      "duplicate": false,
      "spam": false
    }
    

    For additional information on setting up webhooks see Webhooks.

    Was this page helpful?
    👍Yes
    👎No
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    Schedule a Demo
    Whatconverts Features for your Business
    Track Marketing Data for Transactions
    Lead Tracking Track Marketing Data for Transactions

    See which source and medium brings your buyers to your site.

    Add Marketing Data to Chat
    Lead Tracking Add Marketing Data to Chat

    WhatConverts reports web chats as a conversion action, revealing which marketing drives chats.

    Call Flows - Custom IVR Menu
    Lead Tracking Call Flows - Custom IVR Menu

    Your callers will hear a menu of options to direct their call to the proper connection.

    Filter/Group by Product or Service
    Lead Management Filter/Group by Product or Service

    Seeing leads grouped by product or service allows marketers, clients and business owners to gain deeper insights.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Reporting Octoboard

      Last update on July 22, 2022

      Octoboard
      Chat Crisp

      Last update on July 22, 2022

      Crisp
      Marketing Automation Pabbly Connect

      Last update on July 22, 2022

      Pabbly Connect
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support
      G2 Users Love Us Badge
      G2 High Performer Badge
      G2 High Performer Small Business Badge
      G2 Momentum Leader Badge
      G2 High Performer Europe Badge