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Help Center Integrations Webhooks

Phone Call


This article will give you example data format for a new completed phone call that is received and a POST request as JSON sent to your webhook URL.

{
  "trigger": "new",
  "lead_id": 153928,
  "user_id": "51497-af17340d-62b8-3044-423f-3dc754e621c2",
  "lead_type": "Phone Call",
  "lead_status": "Unique",
  "date_created": "2016-02-01T14:09:01Z",
  "quotable": "Not Set",
  "quote_value": null,
  "sales_value": null,
  "profile": "My Profile",
  "profile_id": 51497,
  "account_id": 27313,
  "lead_url": "https://www.whatconverts.com/contact",
  "landing_url": "https://www.whatconverts.com/",
  "operating_system": "iOS 12",
  "browser": "Chrome Mobile 71",
  "device_type": "Smartphone",
  "device_make": "Apple iPhone",
  "call_status": "Completed",
  "phone_name": "Google AdWords",
  "call_duration": "3 minutes and 22 seconds",
  "call_duration_seconds": 202,
  "tracking_number": "+17044486577",
  "destination_number": "+17045436123",
  "caller_number": "+18033861858",
  "caller_name": "WHATCONVERTS",
  "caller_city": "Charlotte",
  "caller_state": "NC",
  "caller_zip": "28226",
  "caller_country": "US",
  "answer_status": "Answered",
  "line_type": "Landline",
  "recording": "https://app.whatconverts.com/recording/13451345/download",
  "play_recording": "https://app.whatconverts.com/recording/13451345/play",
  "voicemail": "https://app.whatconverts.com/recording/13451345/download",
  "play_voicemail": "https://app.whatconverts.com/recording/13451345/play",
  "call_transcription": "Hello, thanks for calling.",
  "voicemail_transcription": "Please call me back at 5432245114.",
  "additional_fields": {
    "menu_1": "Sales",
  },
  "lead_source": "google",
  "lead_medium": "cpc",
  "lead_campaign": "lead generation",
  "lead_content": "new ad",
  "lead_keyword": "generating leads",
  "ip_address": "107.210.21.188",
  "field_mappings": {
    "Company Name": "Call Tracking Company",
    "Contact Person": "Jeremy Helms",
    "Email": "support@whatconverts.com",
    "Phone Number": "(704) 469-5324"
  },
  "gclid": "CLibmtmqpNICFcSfGwodQbUAvg",
  "msclkid": "25d83debf85f146b8f1d66a754c6a56c",
  "unbounce_page_id": "f8e32bbc-e1a1-2c5b-b4d3-c6289c8e33b",
  "unbounce_variant_id": "b",
  "unbounce_visitor_id": "107.210.21.1881565955056416071",
  "salesforce_user_id": "15228103840",
  "roistat_visit_id": "wqeOuWjfeIUQdd122casdLK",
  "hubspot_visitor_id": "5a72d290d2d21865a693f14bcf710fed",
  "google_analytics_client_id": "1017418163.1594157791",
  "vwo_account_id": "512835",
  "vwo_experiment_id": "2",
  "vwo_variant_id": "2",
  "vwo_user_id": "D4A14C3EFD6DB2A51749E1A931BE96B44",
  "duplicate": false,
  "spam": false
}

For additional information on setting up webhooks see Webhooks.

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Whatconverts Features for your Business
Search for Leads by Phone Number
Lead Management Search for Leads by Phone Number

Find specific leads in seconds. Search by phone number or area code and identify contact information.

Call Flows - Geographic Call Routing
Lead Tracking Call Flows - Geographic Call Routing

All incoming calls will be directed to the business location closest to the caller.

Instant Phone Number Setup & Tracking
Lead Tracking Instant Phone Number Setup & Tracking

Select a tracking number, provide the destination number, and start tracking calls.

Leads by Week
Analytics & Insights Leads by Week

WhatConverts can plot your leads over a period of time to show when the fluctuations happened.

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