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    How to set up Round Robin Dialing


    The Round Robin dial option will call the recipients you have set up evenly and one at a time.

    1Edit a Dial Step in a call flow, choose "Round Robin" under "How should the call be connected?.

    Round Robin Selection

    2Under Who should receive the call?, choose to send your call to a "Phone Number" or "SIP Address" and enter the first Destination Number. Click "Add Option" for each destination number you would like to receive calls.

    Below is an example of a Round Robin dialing option that cycles through three recipients. Recipients can be added or removed as needed.
    3 Different Numbers to Ring

      Note: With Round Robin calling, the calls are evenly distributed. For example, if there are two destination numbers set up in your Round Robin dial step, the first call that comes in will go to Recipient A. The next call that comes in will go to Recipient B.

    Click "Save Changes".

    3When you have made all of the edits to your Call Flow, click "Finish".

    If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

    Inside of WhatConverts Call Flow feature, there are three different ways to direct a caller to a destination:

    • Direct to a Destination Number
    • Round Robin
    • Multi-Ring

    The WhatConverts Round Robin option will call the recipients you have set up evenly and one at a time.

    When you add a Dial Step to your call flow, choose "Round Robin" as the Dial Type.

    Choose to send your call to a "Phone Number" or "SIP Address" and enter the Destination Number. Click "+ Add Recipient" for each destination number you would like to receive calls.

    Below is an example of a Round Robin dialing option that cycles through three recipients. Recipients can be added or removed as needed.

    Round Robin Dialing

      Note: With Round Robin calling, the calls are evenly distributed. For example, if there are two destination numbers set up in your Round Robin dial step, the first call that comes in will go to Recipient A. The next call that comes in will go to Recipient B.
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    Whatconverts Features for your Business
    HIPAA Compliant Call Tracking Software
    Lead Tracking HIPAA Compliant Call Tracking Software

    Keep ePHI information secure.

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    Lead Tracking Call Recording

    Control, download and monitor your incoming calls at no additional cost.

    Search for Leads by Name
    Lead Management Search for Leads by Name

    WhatConverts instantly pulls Caller ID information, so you can quickly search for leads by name.

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      Related Integrations
      CRMs Salesforce

      Last update on July 22, 2022

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