How to set up Round Robin Dialing - Help Center

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Help Center ▸ Call Flows and Communication

How to set up Round Robin Dialing

The Round Robin dial option will call the recipients you have set up evenly and one at a time.

1Edit a Dial Step in a call flow, choose "Round Robin" under "How should the call be connected?.

2Under Who should receive the call?, choose to send your call to a "Phone Number" or "SIP Address" and enter the first Destination Number. Click "Add Option" for each destination number you would like to receive calls.

Below is an example of a Round Robin dialing option that cycles through three recipients. Recipients can be added or removed as needed.

Note:

Round Robin

Click "Save Changes".

3When you have made all of the edits to your Call Flow, click "Finish".

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

Inside of WhatConverts Call Flow feature, there are three different ways to direct a caller to a destination:

Direct to a Destination Number
Round Robin
Multi-Ring

The WhatConverts Round Robin option will call the recipients you have set up evenly and one at a time.

When you add a Dial Step to your call flow, choose "Round Robin" as the Dial Type.

Choose to send your call to a "Phone Number" or "SIP Address" and enter the Destination Number. Click "+ Add Recipient" for each destination number you would like to receive calls.

Below is an example of a Round Robin dialing option that cycles through three recipients. Recipients can be added or removed as needed.