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    Help Center Communication

    How to Create a Call Flow with a Contingency (Backup) Number


    With WhatConverts' Call Flow feature, you can set your incoming calls up to forward to additional phone numbers if there is no answer at your primary destination number.

    1Log into your WhatConverts Dashboard, click "Profile", "Tracking", "Phone Calls" and "Call Flows". Create a new Call Flow by selecting "+ Add Incoming Call Flow" next to Incoming Call Flows at the top of the page.

    2Create the Call Flow that is best suited for your business. In this example, we'll use "Basic Dial". In the first Dial Step, click the "Edit" icon in the top left of the module. Under Timeout, enter how many seconds you want your first destination number to ring before moving to the next call.

    First Dial Step

    3After your initial Dial Step, click "+" and click "Dial" to add an additional Dial Step.
    Add a second dial step

    4Give your second Dial Step a "Name" and enter your "Destination Number" to call after your primary step. Check the remainder of the phone number settings and click "Update".

    Secondary Dial Step
    5Check the remainder of your Call Flow steps. Scroll to the top of your Call Flow, give it a name and click "Save Call Flow".

    6Apply your Call Flow to your tracking number by looking under your Profile, select "Tracking", "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row to edit your tracking number(s).

    Edit your tracking numbers

    Under Call Routing, select "Call Flow" and choose your new Call Flow from the drop down menu. Click "Update".

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    Whatconverts Features for your Business
    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Tracking Triggers
    Lead Tracking Call Tracking Triggers

    Choose which calls to track based on which marketing source the caller is coming from.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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