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1Log into the WhatConverts Profile you want to set up the Call Flow in. Click "Tracking" in the top menu. Select "Phone Calls" and click "Call Flows".
Click "Add Call Flow".
2Give your Call Flow a Name, select "Incoming Call Flow". Choose the Call Flow that is best suited for your business.
In this example, we'll use "Basic Dial".
Click "Next Step".
3In the first Dial Step, click the "Edit" icon in the top left of the module. Give your module a Name that identifies the step, select how the calls will be connected by choosing one of the following:
Enter the "Destination Number" of your step. Under How long to wait for recipient to answer?, enter how many seconds you want your first destination number to ring before moving to the next Dial Step.
4After your initial Dial Step, click "+" and click "Dial" to add an additional Dial Step.
5Click the "Edit" icon to edit the second dial step. Give your module a Name that identifies the step, select how the calls will be connected and enter the destination number(s) to call after your primary step.
Check the remainder of the phone number settings and click "Save Changes".
6Check the remainder of your Call Flow steps. Click "Finish".
7Apply your Call Flow to your tracking number(s). Select "Tracking" in the top menu, "Phone Calls" and "Phone Numbers". Click the "Edit Icon" at the end of the row to edit your tracking number(s).
Under Where should we forward incoming calls?, select "Call Flow" and choose your new Call Flow from the drop down menu. Click "Finish".
If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]
With WhatConverts' Call Flow feature, you can set your incoming calls up to forward to additional phone numbers if there is no answer at your primary destination number.
1Log into your WhatConverts Dashboard, click "Profile", "Tracking", "Phone Calls" and "Call Flows". Create a new Call Flow by selecting "+ Add Incoming Call Flow" next to Incoming Call Flows at the top of the page.
2Create the Call Flow that is best suited for your business. In this example, we'll use "Basic Dial". In the first Dial Step, click the "Edit" icon in the top left of the module. Under Timeout, enter how many seconds you want your first destination number to ring before moving to the next call.
3After your initial Dial Step, click "+" and click "Dial" to add an additional Dial Step.
4Give your second Dial Step a "Name" and enter your "Destination Number" to call after your primary step. Check the remainder of the phone number settings and click "Update".
5Check the remainder of your Call Flow steps. Scroll to the top of your Call Flow, give it a name and click "Save Call Flow".
6Apply your Call Flow to your tracking number by looking under your Profile, select "Tracking", "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row to edit your tracking number(s).
Under Call Routing, select "Call Flow" and choose your new Call Flow from the drop down menu. Click "Update".
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
See On-Demand Demo
Route calls to multiple destination numbers at once using multi-ring functionality.
Reroute calls that occur outside your active business times.
All incoming calls will be directed to the business location closest to the caller.
Your callers will hear a menu of options to direct their call to the proper connection.
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