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How to use Multi-Ring

Inside of WhatConverts Call Flow feature, there are three different ways to direct a caller to a destination:

  • Direct to a Destination Number
  • Round Robin
  • Multi-Ring

The WhatConverts Multi-ring option will call all the recipients you have set up simultaneously.

When you add a Dial Step to your call flow, choose “Multi-Ring” as the Dial Type to send the incoming call to multiple recipients simultaneously.

Multi-ring

Choose to send your call to a “Phone Number” or “SIP Address” and enter the Destination Number. Click “+ Add Recipient” for each destination number you would like to ring simultaneously.

Below is an example of a Multi-Ring that calls three recipients simultaneously. Recipients can be added or removed as needed.
Multi Ring three recipients