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    Help Center Communication

    How to use Multi-Ring


    New Dashboard
    Legacy Dashboard

    The Multi-ring option will call all the recipients you have set up simultaneously.

    1Edit a Dial Step in a call flow, choose "Multi-Ring" under "How should the call be connected?.

    Multi Ring Option

    2Under Who should receive the call?, choose to send your call to a "Phone Number" or "SIP Address" and enter the first Destination Number. Click "Add Option" for each destination number you would like to ring simultaneously.

    Below is an example of a Multi-Ring that calls three recipients simultaneously. Recipients can be added or removed as needed.

    3 Different Numbers to Multi Ring

    Click "Save Changes".

    3When you have made all of the edits to your Call Flow, click "Finish".

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Inside of WhatConverts Call Flow feature, there are three different ways to direct a caller to a destination:

    • Direct to a Destination Number
    • Round Robin
    • Multi-Ring

    The WhatConverts Multi-ring option will call all the recipients you have set up simultaneously.

    When you add a Dial Step to your call flow, choose "Multi-Ring" as the Dial Type to send the incoming call to multiple recipients simultaneously.

    Multi-ring

    Choose to send your call to a "Phone Number" or "SIP Address" and enter the Destination Number. Click "+ Add Recipient" for each destination number you would like to ring simultaneously.

    Below is an example of a Multi-Ring that calls three recipients simultaneously. Recipients can be added or removed as needed.
    Multi Ring three recipients

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