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This is an example data format for a new chat that is received and a POST request as JSON sent to your Webhook URL.
{ "trigger": "new", "lead_id": 153928, "user_id": "51497-af17340d-62b8-3044-423f-3dc754e621c2", "lead_type": "Chat", "lead_status": "Unique", "date_created": "2016-02-01T14:09:01Z", "quotable": "Not Set", "quote_value": null, "sales_value": null, "spotted_keywords": "buy,quote", "lead_score": 50, "lead_state": "Completed", "profile": "My Profile", "profile_id": 51497, "account": "My Account", "account_id": 27313, "lead_url": "https://www.whatconverts.com/contact", "landing_url": "https://www.whatconverts.com/", "operating_system": "iOS 12", "browser": "Chrome Mobile 71", "device_type": "Smartphone", "device_make": "Apple iPhone", "chat_status": "Completed", "category": "Chat", "action": "New Chat Session", "additional_fields": { "full_name": "John Doe", "email_address": "hello@whatconverts.com" }, "lead_source": "google", "lead_medium": "cpc", "lead_campaign": "lead generation", "lead_content": "new ad", "lead_keyword": "generating leads", "ip_address": "107.210.21.188", "notes": "This is a new lead!", "contact_name": "Jeremy Helms", "contact_company_name": "Call Tracking Company", "contact_email_address": "hello@whatconverts.com", "contact_phone_number": "+17044695324", "email_address": "hello@whatconverts.com", "phone_number": "+17044695324", "field_mappings": { "Company Name": "Call Tracking Company", "Contact Person": "Jeremy Helms", "Email": "hello@whatconverts.com", "Phone Number": "(704) 469-5324" }, "gclid": "CLibmtmqpNICFcSfGwodQbUAvg", "msclkid": "25d83debf85f146b8f1d66a754c6a56c", "salesforce_user_id": "15228103840", "unbounce_page_id": "f8e32bbc-e1a1-2c5b-b4d3-c6289c8e33b", "unbounce_variant_id": "b", "unbounce_visitor_id": "107.210.21.1881565955056416071", "roistat_visit_id": "wqeOuWjfeIUQdd122casdLK", "hubspot_visitor_id": "5a72d290d2d21865a693f14bcf710fed", "facebook_browser_id": "fb.1.1621529626600.927228660", "facebook_click_id": "fb.1.1621529626598.IwAR1yDeb6_5RRDGD3fTthh9cPoaqhLYYyDFLN-LolvQwaMAPMhGRljDj-POc", "google_analytics_client_id": "1017418163.1594157791", "vwo_account_id": "512835", "vwo_experiment_id": "2", "vwo_variant_id": "2", "vwo_user_id": "D4A14C3EFD6DB2A51749E1A931BE96B44", "duplicate": false, "spam": false }
For additional information on setting up webhooks see Webhooks.
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The instant a lead is received, the data trigger can send webhook data to your CRM.
Sort and filter leads so you can easily see which marketing is driving conversions.
Create an automated greeting to be played when someone calls your tracking number.