WhatConverts
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    Help Center Integrations Webhooks

    Chat


    This is an example data format for a new chat that is received and a POST request as JSON sent to your Webhook URL.

    {
      "trigger": "new",
      "lead_id": 153928,
      "user_id": "51497-af17340d-62b8-3044-423f-3dc754e621c2",
      "lead_type": "Chat",
      "lead_status": "Unique",
      "date_created": "2016-02-01T14:09:01Z",
      "quotable": "Not Set",
      "quote_value": null,
      "sales_value": null,
      "spotted_keywords": "buy,quote",
      "lead_score": 50,
      "lead_state": "Completed",
      "profile": "My Profile",
      "profile_id": 51497,
      "account": "My Account",
      "account_id": 27313,
      "lead_url": "https://www.whatconverts.com/contact",
      "landing_url": "https://www.whatconverts.com/",
      "operating_system": "iOS 12",
      "browser": "Chrome Mobile 71",
      "device_type": "Smartphone",
      "device_make": "Apple iPhone",
      "chat_status": "Completed",
      "category": "Chat",
      "action": "New Chat Session",
      "additional_fields": {
        "full_name": "John Doe",
        "email_address": "hello@whatconverts.com"
      },
      "lead_source": "google",
      "lead_medium": "cpc",
      "lead_campaign": "lead generation",
      "lead_content": "new ad",
      "lead_keyword": "generating leads",
      "ip_address": "107.210.21.188",
      "notes": "This is a new lead!",
      "contact_name": "Jeremy Helms",
      "contact_company_name": "Call Tracking Company",
      "contact_email_address": "hello@whatconverts.com",
      "contact_phone_number": "+17044695324",
      "email_address": "hello@whatconverts.com",
      "phone_number": "+17044695324",
      "field_mappings": {
        "Company Name": "Call Tracking Company",
        "Contact Person": "Jeremy Helms",
        "Email": "hello@whatconverts.com",
        "Phone Number": "(704) 469-5324"
      },
      "gclid": "CLibmtmqpNICFcSfGwodQbUAvg",
      "msclkid": "25d83debf85f146b8f1d66a754c6a56c",
      "salesforce_user_id": "15228103840",
      "unbounce_page_id": "f8e32bbc-e1a1-2c5b-b4d3-c6289c8e33b",
      "unbounce_variant_id": "b",
      "unbounce_visitor_id": "107.210.21.1881565955056416071",
      "roistat_visit_id": "wqeOuWjfeIUQdd122casdLK",
      "hubspot_visitor_id": "5a72d290d2d21865a693f14bcf710fed",
      "facebook_browser_id": "fb.1.1621529626600.927228660",
      "facebook_click_id": "fb.1.1621529626598.IwAR1yDeb6_5RRDGD3fTthh9cPoaqhLYYyDFLN-LolvQwaMAPMhGRljDj-POc",
      "google_analytics_client_id": "1017418163.1594157791",
      "vwo_account_id": "512835",
      "vwo_experiment_id": "2",
      "vwo_variant_id": "2",
      "vwo_user_id": "D4A14C3EFD6DB2A51749E1A931BE96B44",
      "duplicate": false,
      "spam": false
    }
    

    For additional information on setting up webhooks see Webhooks.

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    Whatconverts Features for your Business
    Google Analytics Form Tracking
    Lead Tracking Google Analytics Form Tracking

    We make form tracking easy in Google Analytics, providing complete lead information and marketing data.

    Call Recording
    Lead Tracking Call Recording

    Control, download and monitor your incoming calls at no additional cost.

    Leads by Ad & Content
    Analytics & Insights Leads by Ad & Content

    Track the content and ads that drive your leads to convert.

    CRM Lead Qualification
    Lead Management CRM Lead Qualification

    We can set up the WhatConverts integration with your existing CRM.

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    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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