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Help Center Integrations Webhooks

Chat (In Progress)


This is an example data format for a new in progress chat that is received and a POST request as JSON sent to your Webhook URL.

{
  "trigger": "new",
  "lead_id": 153928,
  "user_id": "51497-af17340d-62b8-3044-423f-3dc754e621c2",
  "lead_type": "Chat",
  "lead_status": "Unique",
  "date_created": "2016-02-01T14:09:01Z",
  "quotable": "Not Set",
  "quote_value": null,
  "sales_value": null,
  "profile": "My Profile",
  "profile_id": 51497,
  "account_id": 27313,
  "lead_url": "https://www.whatconverts.com/contact",
  "landing_url": "https://www.whatconverts.com/",
  "operating_system": "iOS 12",
  "browser": "Chrome Mobile 71",
  "device_type": "Smartphone",
  "device_make": "Apple iPhone",
  "chat_status": "In Progress",
  "category": "Chat",
  "action": "New Chat Session",
  "additional_fields": {
    "full_name": "John Doe",
    "email_address": "hello@whatconverts.com"
  },
  "lead_source": "google",
  "lead_medium": "cpc",
  "lead_campaign": "lead generation",
  "lead_content": "new ad",
  "lead_keyword": "generating leads",
  "ip_address": "107.210.21.188",
  "email_address": "hello@whatconverts.com",
  "phone_number": "+17044695324",
  "field_mappings": {
    "Company Name": "Call Tracking Company",
    "Contact Person": "Jeremy Helms",
    "Email": "hello@whatconverts.com",
    "Phone Number": "(704) 469-5324"
  },
  "gclid": "CLibmtmqpNICFcSfGwodQbUAvg",
  "msclkid": "25d83debf85f146b8f1d66a754c6a56c",
  "unbounce_page_id": "f8e32bbc-e1a1-2c5b-b4d3-c6289c8e33b",
  "unbounce_variant_id": "b",
  "unbounce_visitor_id": "107.210.21.1881565955056416071",
  "salesforce_user_id": "15228103840",
  "roistat_visit_id": "wqeOuWjfeIUQdd122casdLK",
  "hubspot_visitor_id": "5a72d290d2d21865a693f14bcf710fed",
  "facebook_browser_id": "fb.1.1621529626600.927228660",
  "facebook_click_id": "fb.1.1621529626598.IwAR1yDeb6_5RRDGD3fTthh9cPoaqhLYYyDFLN-LolvQwaMAPMhGRljDj-POc",
  "google_analytics_client_id": "1017418163.1594157791",
  "vwo_account_id": "512835",
  "vwo_experiment_id": "2",
  "vwo_variant_id": "2",
  "vwo_user_id": "D4A14C3EFD6DB2A51749E1A931BE96B44",
  "duplicate": false,
  "spam": false
}

For additional information on setting up webhooks see Webhooks.

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Whatconverts Features for your Business
Campaign Lead Qualification
Lead Management Campaign Lead Qualification

Quickly qualify up to 50 leads in just 15 minutes.

Iframe Form Tracking in Google Analytics
Lead Tracking Iframe Form Tracking in Google Analytics

Tracking your iframe forms in Google Analytics is important to make sure that you are attributing your conversion goals correctly.

HIPAA Compliant Call Tracking Software
Lead Tracking HIPAA Compliant Call Tracking Software

Keep ePHI information secure.

Call Transcription
Lead Tracking Call Transcription

Read details from your calls without the need to listen to the entire call recording.

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