See On-Demand Demo
Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Ad Platforms Facebook Ads

    Last update on July 21, 2022

    Facebook Ads
    Text Messaging Sakari SMS

    Last update on July 22, 2022

    Sakari SMS
    CRMs PipelineDeals

    Last update on August 19, 2022

    PipelineDeals
    Help Center Integrations Salesforce Integration

    Sending Phone Call Leads to Salesforce


    1Go to Zapier and click "Create Zap". Select "WhatConverts" as your Trigger App and "New Lead" as your Trigger Event. Connect your WhatConverts account and click "Continue".

    Note:

      • To connect your WhatConverts account, click on the following for instructions on how to

    connect WhatConverts with Zapier

      .

    On the Set up trigger page, select "Yes" for Phone Calls (completed) and set all other fields to "No". In the final drop-down menu, select the WhatConverts Profile you would like to integrate with Salesforce and click "Continue".

    Visit your website and make a new test call to a WhatConverts tracking number.

    Go back to Zapier and click "Test trigger" to receive the phone call lead from WhatConverts. Review the Lead Data and click "Continue".

    2Select "Salesforce" as your Action App and "Create Lead" as your Action Event. Click "Continue".

    Choose or connect your Salesforce account. Click "Continue".

    On the Set up action page, you will see multiple information fields listed. Match the WhatConverts data from the Trigger Step with Salesforce input fields.

    Select the following on the Set up action page:

    • Last Name: "Caller Name"
    • Company: "Caller Name"
    • City: "Caller City"
    • Country: "Caller Country"
    • Phone: "Caller Number"
    • State/Province: "Caller State"
    • Zip: "Caller Zip"

    Description: Type in the following then choose the counterpart from the drop down

    Source

      • : "

    Source

      • "

    Medium

      • : "

    Medium

      • "

    Campaign

      • : "

    Campaign

      • "

    Content

      • : "

    Content

      • "

    Keyword

      • : "

    Keyword

      • "

    Landing Page

      • : "

    Landing URL

      • "

    Lead Page

      • : "

    Lead URL

      "

    Salesforce Set up Action

    Click "Continue".

    On the Send Lead to Salesforce page, review the data being sent to Salesforce and click "Test & Continue".

    Turn the Zap "On".

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    Any data that comes through WhatConverts can be connected to Salesforce using Zapier.

    1Go to Zapier and make a Zap. Select "WhatConverts" as your Trigger App and "New Lead" as your Trigger. Connect your WhatConverts account and click "Continue".

    Note:

      • To connect your WhatConverts account, click on the following for instructions on how to

    connect WhatConverts with Zapier

      .

    On the Customize Lead page, select "Yes" for Phone Calls (completed) and leave all other fields as "no". In the final drop-down menu, select the WhatConverts Profile you would like to integrate with Salesforce and click "Continue".

    WhatConverts Phone Call Trigger

    Make a new test call to your site and "Test & Continue" to receive a phone call lead from WhatConverts and continue to the next step.

    2Click "+ to add an Action Step with "Salesforce" as your Action App. Select "Create Lead" as your Action. Click "Continue". Choose your account from the drop-down menu or connect your Salesforce account and click "Continue".

    On the Customize Lead page, you will see multiple information fields listed. You're going to match WhatConverts' data with Salesforce data, by matching up fields. The template is customizable to match any needs. Select the following on the Set up Saleforce Lead page:

    • Last Name: "Caller Name"
    • Company: "Caller Name"
    • City: "Caller City"
    • Country: "Caller Country"
    • Phone: "Caller Number"
    • State/Province: "Caller State"
    • Zip: "Caller Zip"

    Description: Type in the following then choose the counterpart from the drop down

    Source

      • : "

    Source

      • "

    Medium

      • : "

    Medium

      • "

    Campaign

      • : "

    Campaign

      • "

    Content

      • : "

    Content

      • "

    Keyword

      • : "

    Keyword

      • "

    Landing Page

      • : "

    Landing URL

      • "

    Lead Page

      • : "

    Lead URL

      "

    Create Lead in Salesforce

    Click "Continue". On the Send Test to Salesforce page, click "Test & Continue". Give your Zap a Name and turn it "On".

    Congratulations! WhatConverts is now connected to Salesforce using Zapier. In Part 3 of this support series, we will check the data on the Salesforce end, and merge any duplicate leads.

    Was this page helpful?
    👍Yes
    👎No
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    See On-Demand Demo
    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Ad Platforms Facebook Ads

      Last update on July 21, 2022

      Facebook Ads
      Text Messaging Sakari SMS

      Last update on July 22, 2022

      Sakari SMS
      CRMs PipelineDeals

      Last update on August 19, 2022

      PipelineDeals
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support
      G2 Users Love Us Badge
      G2 High Performer Badge
      G2 High Performer Small Business Badge
      G2 Momentum Leader Badge
      G2 High Performer Europe Badge