Call Flows

The Call Flows section helps you control how calls are routed, managed, and processed in your WhatConverts account. With Call Flows, you can design custom call paths that connect callers to the right person, capture key data, and improve call handling.

In this section, you’ll learn how to build call flows, configure routing steps, apply schedules, and automate call qualification and tracking.

Why It Matters

A well-configured Call Flow ensures every call is handled correctly and consistently. This section helps you:

• Route calls based on location, schedule, or availability.
• Connect callers to the right team members.
• Capture and qualify call data automatically.
• Reduce missed calls and lost leads.
• Improve call tracking and reporting accuracy.

A strong Call Flow setup helps you maximize call conversions and deliver a better caller experience.

Articles in This Section

• What are Call Flows?
• Add a Call Flow Step
• Understand Call Flows
• Create a Call Flow with a Contingency (Backup) Number
• Set Up an Incoming Call Flow
• Set Up a Post-Call Flow
• Configure a Dial Step in a Call Flow
• Configure a Menu Step in a Call Flow
• Configure a Voicemail Step in a Call Flow
• Configure a Hangup Step in a Call Flow
• Configure a Message Step in a Call Flow
• Configure a Schedule Step in a Call Flow
• Configure a Call Recording Step in a Call Flow
• Configure a Geo Routing Step in a Call Flow
• Configure a Smart Routing Step in a Call Flow
• Configure a Split Routing Step in a Call Flow
• Configure a Set Lead Data Step in a Call Flow
• Use an Existing Step as the Next Step in a Call Flow
• Use Multi-Ring in a Call Flow
• Set Up Round Robin Dialing
• Automatically Qualify Calls or Add Data in a Call Flow
• Copy an Existing Call Flow