Cancel or Downgrade Your Account: Agency Plans

If you are using an Agency plan and decide to stop using WhatConverts, you have two options for how to move forward. You can fully cancel your Master Account, which permanently deletes all profiles and data associated with it.

Alternatively, you can choose to downgrade your Master Account. Downgrading pauses all future charges while preserving your historical data for reference. However, this option removes any phone numbers, disables white-label settings, and turns off auto-funding.

Cancel Your Master Account

To cancel your Master Account:

1. Open the Master Account Settings. Select "Manage Accounts".
2. Under Accounts, delete all available accounts. Select the Trashcan icon next to each Account to delete it permanently.
3. Once all Accounts are removed, select "Delete Master Account".
   
4. Check the box to confirm the Master Account deletion and click "Delete Master Account".

Downgrade Your Master Account

To downgrade your Master Account:

1. Open the Master Account Settings. Select "Manage Accounts".
2. Click "Edit Master Account".
3. Select the bottom option, "Business Call Tracking/Plus/Pro/Elite."
4. Scroll to the bottom of the plans. Select "Disable Account".
   

Related Topics

• Update or Upgrade Your Plan
• Manage Your Balance
• Manage Your Invoices
• Cancel or Downgrade Your Account: Individual Business Plans