Manage Recording Storage

In WhatConverts, Recording Storage controls how long call recordings are kept and allows you to permanently delete recordings across your organization or for a single profile.

You can manage recording storage and retention at two administrative levels:

• Organization Level: Sets retention rules or deletes recordings across all profiles in your organization.
• Profile Level: Sets retention rules or deletes recordings for a single profile.

Access Recording Storage Settings

Option 1: Organization Level

1. Click the menu icon (☰) in the top-left corner to open the Control Center.
2. Click on your Organization.
3. Under Organization Settings, select "Additional Settings".
4. Click "Recordings".

Option 2: Profile Level

1. Click the menu icon (☰) in the top-left corner to open the Control Center.
2. Click on your Profile.
3. Under Profile Settings, select "Additional Settings".
4. Click "Recordings".

Set Recording Retention Duration

Define how long call recordings remain stored before they are automatically removed:

1. Under the Set Recording Storage section, locate the dropdown menu labeled:
   • Organization level: "How long should call recordings be stored? (Applies to all profiles)"
   • Profile level: "How long should call recordings be stored?"

   

2. Select your preferred retention window:
3. Click "Update Recording Storage" in the bottom-right corner to save your changes.

Delete Existing Recording Data

You can submit an in-app request to delete recordings across your profiles:

1. Go to the Clear Recording Data section.
2. Click "Delete All Recordings".
3. In the Request Deletion of All Recordings modal, review the notice:
   • Organization Level: Submits a deletion request for all recordings across all profiles in the organization.
   • Profile Level: Submits a deletion request for all recordings belonging to this profile only.

   

4. Click "Request Recording Deletion" to confirm.

Related Topics

• Enable Call Recording
• View Rates for Your Plan
• Enable Call Greeting
• Enable Call Transcription
• Enable Call Whisper