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Intercom is a popular web chat service that you add to your website to interact with visitors to your site. Using Zapier, you can integrate Intercom with WhatConverts and get your chat information with marketing data on your WhatConverts dashboard.
1On your website where you have placed your Intercom Javascript Installation Code, replace your Intercom Basic Javascript for Website Visitors Installation Code.
<script> var cookie = oqhaqzwnbjgcpycneryg('wc_client'); var [source,medium,campaign,content,keyword,gclid,landing_page,user_id,msclkid] = ['','','','','','','','']; if (cookie) { var cookie_parts = cookie.split('+..+'); if (cookie_parts[0]) source = cookie_parts[0]; if (cookie_parts[1]) medium = cookie_parts[1]; if (cookie_parts[2]) campaign = cookie_parts[2]; if (cookie_parts[3]) content = cookie_parts[3]; if (cookie_parts[4]) keyword = cookie_parts[4]; if (cookie_parts[5]) gclid = cookie_parts[5]; if (cookie_parts[6]) landing_page = cookie_parts[6]; if (cookie_parts[7]) user_id = cookie_parts[7]; if (cookie_parts[8]) msclkid = cookie_parts[8]; } window.intercomSettings = { app_id: "********", source: source, medium: medium, campaign: campaign, content: content, keyword: keyword, gclid: gclid, landing_page: landing_page, user_id: user_id msclkid: msclkid }; </script> <script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/*******';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>
Note: Replace ******* with your Intercom App ID. You can find your App ID inside of your Intercom Javascript Installation Code
2Go to Zapier and "Make a Zap". Select "Intercom" as your Trigger App and "New Closed Conversation" as the Trigger.
Test your Trigger step on your website by starting and ending a chat, click "Test and Review" to pull in sample chats. Click the "gray down arrow" to review the chat and test to make sure you're using the most recent chat that ended. Click "Done Editing".
3Add a Search Step by clicking "+" and selecting "Intercom" as your Action App in Step 2. Under the Search options, select "Find Lead" and click "Continue". Under Search Mode select "ID" and under Search Value select "User ID". Click "Continue". Test your step and, once successful, click "Finish".
4Add a third Action Step and select "WhatConverts" as your Action App. Select "Create Lead" as the Action then click "Continue". Select your WhatConverts account to integrate with Intercom.
Set up your Template as follows:
User ID: Custom Attributes User ID
Add the following field under Additional Fields:
Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".
5Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Intercom.
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
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