Track call leads back to marketing sources.
Easily track existing web forms on your site.
Tie chat leads to marketing campaigns.
See all your leads and sales in one place.
Show clients exactly how well your marketing works.
See how many qualified leads your marketing department delivers.
Track marketing efforts for every franchise, all from one platform.
WhatConverts reveals which marketing campaigns are working.
See exactly where your customers are coming from.
Which marketing channels are driving new clients? Find out.
See which marketing delivers renters and buyers.
Discover how new customers find your dealership.
Create reports that show new patients vs. existing patients.
Easily separate calls from new patients vs. existing patients.
Track every new patient back to the marketing source.
See which marketing channels drive new patients.
Find out where your new students come from.
Calculate ROI from search ads, direct mailers and more.
Learn which marketing delivers the most valuable clients.
A simple way to figure out where customers come from.
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Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your Intercom Integration Code.
1On your website where you have placed your Intercom Javascript Installation Code, replace your Intercom Basic Javascript for Website Visitors Installation Code.
<script> var cookie = oqhaqzwnbjgcpycneryg('wc_client'); var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid=''; if (cookie) { var cookie_parts = cookie.split('+..+'); if (cookie_parts[0]) source = cookie_parts[0]; if (cookie_parts[1]) medium = cookie_parts[1]; if (cookie_parts[2]) campaign = cookie_parts[2]; if (cookie_parts[3]) content = cookie_parts[3]; if (cookie_parts[4]) keyword = cookie_parts[4]; if (cookie_parts[5]) gclid = cookie_parts[5]; if (cookie_parts[6]) landing_page = cookie_parts[6]; if (cookie_parts[7]) user_id = cookie_parts[7]; if (cookie_parts[8]) msclkid = cookie_parts[8]; } window.intercomSettings = { app_id: "********", source: source, medium: medium, campaign: campaign, content: content, keyword: keyword, gclid: gclid, landing_page: landing_page, user_id: user_id, msclkid: msclkid }; </script> <script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/*******';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>
Note: Replace ******* with your Intercom App ID. You can find your App ID inside of your Intercom Javascript Installation Code
2Go to Zapier. Click "Create Zap". Select "Intercom" as your Trigger App and "New Closed Conversation" as the Trigger Event.
Test your Trigger step on your website by starting and ending a chat, click "Test Trigger" to pull in sample chats. Review the most recent chat and make sure you're using the most recent chat with WhatConverts data appended. Click "Continue".
3Select "Intercom" as your first Action App and select "Find Lead" as the Action Event. Click "Continue". Under Search Mode select "ID" and under Search Value select "User ID". Click "Continue". Test your step and, once successful, click "Finish".
4Add a third Action Step and select "WhatConverts" as your Action App. Select "Create Lead" as the Action Event then click "Continue". Select your WhatConverts account to integrate with Intercom.
Set up your Template as follows:
User ID: Custom Attributes User ID
Add the following field under Additional Fields:
Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".
5Log into the WhatConverts profile set up in the Zap. Click "Leads" in the top menu. Review the Intercom Chat that was sent in the previous step.
If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com
Intercom is a popular web chat service that you add to your website to interact with visitors to your site. Using Zapier, you can integrate Intercom with WhatConverts and get your chat information with marketing data on your WhatConverts dashboard.
1On your website where you have placed your Intercom Javascript Installation Code, replace your Intercom Basic Javascript for Website Visitors Installation Code.
<script> var cookie = oqhaqzwnbjgcpycneryg('wc_client'); var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid=''; if (cookie) { var cookie_parts = cookie.split('+..+'); if (cookie_parts[0]) source = cookie_parts[0]; if (cookie_parts[1]) medium = cookie_parts[1]; if (cookie_parts[2]) campaign = cookie_parts[2]; if (cookie_parts[3]) content = cookie_parts[3]; if (cookie_parts[4]) keyword = cookie_parts[4]; if (cookie_parts[5]) gclid = cookie_parts[5]; if (cookie_parts[6]) landing_page = cookie_parts[6]; if (cookie_parts[7]) user_id = cookie_parts[7]; if (cookie_parts[8]) msclkid = cookie_parts[8]; } window.intercomSettings = { app_id: "********", source: source, medium: medium, campaign: campaign, content: content, keyword: keyword, gclid: gclid, landing_page: landing_page, user_id: user_id, msclkid: msclkid }; </script> <script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/*******';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>
Note: Replace ******* with your Intercom App ID. You can find your App ID inside of your Intercom Javascript Installation Code
2Go to Zapier and "Make a Zap". Select "Intercom" as your Trigger App and "New Closed Conversation" as the Trigger.
Test your Trigger step on your website by starting and ending a chat, click "Test and Review" to pull in sample chats. Click the "gray down arrow" to review the chat and test to make sure you're using the most recent chat that ended. Click "Done Editing".
3Add a Search Step by clicking "+" and selecting "Intercom" as your Action App in Step 2. Under the Search options, select "Find Lead" and click "Continue". Under Search Mode select "ID" and under Search Value select "User ID". Click "Continue". Test your step and, once successful, click "Finish".
4Add a third Action Step and select "WhatConverts" as your Action App. Select "Create Lead" as the Action then click "Continue". Select your WhatConverts account to integrate with Intercom.
Set up your Template as follows:
User ID: Custom Attributes User ID
Add the following field under Additional Fields:
Click "Continue" and send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".
5Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from Intercom.
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
Schedule a DemoAutomatically track visitors back to the marketing source, medium, campaign, ad and keyword.
We capture the full chat ticket information and store the lead with its marketing data.
Automatically send chat events to Google Analytics to define conversion funnels.
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