Failed or Late Payments

If your renewal payment fails, WhatConverts will automatically notify you and continue attempting to process the renewal for a limited period. During this time, your account remains active so you can update your billing information without losing access to your data or leads.

This guide explains what happens when a payment fails, how long your account stays active, and what steps you can take to restore service quickly.

What Happens When a Payment Fails

If a renewal payment fails, WhatConverts will:

• Display a banner in your account notifying you that payment could not be processed.
• Send an email to Master Account Users explaining that the payment failed and how to update your billing information.

Your account will remain active for 20 days after the failed renewal date. During that time, WhatConverts automatically retries the payment once per day.

Automatic Retry and Email Notifications

If your payment is not successfully processed after the first attempt, WhatConverts continues to retry daily and will send email reminders based on how long the payment remains past due:

• Days 1- 5: Low urgency reminders
• Days 6 - 10: Medium urgency reminders
• Days 11 - 15: High urgency reminders
• Days 16 - 20: Final urgency reminders

Each reminder includes instructions for updating your billing details to complete the renewal.

Resolve a Failed Payment

To prevent service interruption:

• Update your billing information immediately. You can do this directly in your WhatConverts account under Billing → Payment Method.
• Confirm that your card details are correct and that your payment method has sufficient available funds.
• Once updated, WhatConverts will automatically reattempt the payment during the next daily retry.
• Once your renewal payment is processed, your account will return to its active plan level.

Account Downgrades After 20 Days

If your payment has not been successfully processed within 20 days, your account will automatically be downgraded. Downgrading will result in:

• Loss of access to certain features or integrations tied to your plan
• Paused tracking and lead collection until payment is completed
• Releasing phone numbers, which will not be able to be restored after 45 days, generally.

Related Topics

• Manage Your Invoices
• View Your Payment History
• Manage Your Balance