How to set up a Scheduled Business Hours Call Flow

1Log into the WhatConverts Profile you want to set up the Call Flow in. Click "Tracking" in the top menu. Select "Phone Calls" and click "Call Flows".

Click "Add Call Flow".

2Give your Call Flow a name, select "Incoming Call Flow", then "Scheduled Business Hours".

Click "Next Step".

1. Edit the Call Recording step to set a Call Greeting and "Enable" or "Disable" Call Recording.Note:
   Please be aware that call recording laws are applied at state, federal and county level, please refer to the laws and regulations of your jurisdiction. You may need to apply a message that states the call is being recorded.
2. Edit the Schedule step to set Business Hours. By default, the Schedule step is set to forward to a destination number Monday through Friday 8:00 AM to 5:00 PM.When editing the Schedule step, give the step a Name, select your Timezone and select the days your business is open. highlight the day in "blue". For Start Time and End Time, choose the time of day that your office is open. Click "Save Changes".

   Below is an example of a business that is open Tuesday through Saturday, 1:00 PM until 10:30 PM in Eastern Time.

   

3. Edit the Dial Step(s). Give your module a Name that identifies the step, select how the calls will be connected by choosing one of the following:
   • Direct Call
   • Multi-Ring (to call multiple phone numbers at the same time)
   • Round Robin (to call numbers in a sequence).

   Enter the "Destination Number" of your step. Choose the number of seconds the Dial step will ring before moving onto the next step, which Caller ID that the recipient will be shown, a Call Whisper option and if you have a Post Call Flow. Click "Save Changes".

4. Edit the Voicemail step for unanswered calls. Give your module a Name that identifies the step, choose whether you would like the prompt to "Say Message" or "Play Recording". Choose if you would like for your voicemail to play a Beep and select the maximum length of the voicemail message. Click "Save Changes".

When you have made all of the edits to your Call Flow, click "Finish".

3Apply your Call Flow to your tracking number(s). Select "Tracking" in the top menu, "Phone Calls" and "Phone Numbers". Click the "Edit Icon" at the end of the row to edit your tracking number(s).

Under Where should we forward incoming calls?, select "Call Flow" and choose your new Call Flow from the drop down menu. Click "Finish".

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com