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    Call Transcription and PCI Redaction


    Call Transcription transcribes tracked calls into a text format for you to review calls without the need to listen to a call recording.

    PCI Redaction redacts any credit card details or social security numbers from call recordings and call transcriptions.

    How to Enable Call Transcription and/or PCI Redaction

    1Log into the WhatConverts profile you want to enable Transcription or PCI Redaction in. Click "Tracking" in the top menu. Select "Phone Calls" and "Phone Numbers".

    Where to find phone numbers in WhatConverts

    Click the "Pencil (Edit) Icon" at the end of the row of the tracking number you'd like to update.

    Edit a phone number button

    2In the Edit Phone Number screen, scroll to the Want to get the most out of your tracking number? section and toggle "On" for Transcription and/or PCI Redaction. Click "Update".

    Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

    Enable Transcription and PCI

    Click "Finish" to apply your changes.

    Follow the above instructions for each phone number in your profile you would like to add these features for.

    Additional Information for Call Transcription and PCI Redaction

    Cost

    • PCI Redaction is an additional $0.01 per minute
    • Call Transcription is an additional $0.02 per minute

    Supported Languages

    PCI Redaction is available in the following Languages:

    • English US
    • English UK
    • English Australian

    Call Transcription is available in the following languages:

    • Dutch
    • English US
    • English UK
    • English Australian
    • French
    • German
    • Italian
    • Portuguese, Brazil
    • Spanish, Latin America
    • Spanish, Spain

    Processing Time
    The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.

    The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.

    How to Enable Call Transcription and/or PCI Redaction

    1Log into your WhatConverts profile. Under Profile click "Tracking", then "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row of the tracking number you'd like to update.

    2In the Edit Phone Number pop up, scroll to the bottom and select "Yes" for Transcription and/or PCI Redaction. Click "Update".

    Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

    Call Transcription and PCI Redaction

    Follow the above instructions for each phone number in your profile you would like to add these features for.

    Additional Information for Call Transcription and PCI Redaction

    Cost

    • PCI Redaction is an additional $0.01 per minute
    • Call Transcription is an additional $0.02 per minute

    Supported Languages

    PCI Redaction is available in the following Languages:

    • English US
    • English UK
    • English Australian

    Call Transcription is available in the following languages:

    • Dutch
    • English US
    • English UK
    • English Australian
    • French
    • German
    • Italian
    • Portuguese, Brazil
    • Spanish, Latin America
    • Spanish, Spain

    Processing Time
    The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

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