Call Transcription transcribes tracked calls into a text format for you to review calls without the need to listen to a call recording.
PCI Redaction redacts any credit card details or social security numbers from call recordings and call transcriptions.
1Log into the WhatConverts profile you want to enable Transcription or PCI Redaction in. Click "Tracking" in the top menu. Select "Phone Calls" and "Phone Numbers".
Click the "Pencil (Edit) Icon" at the end of the row of the tracking number you'd like to update.
2In the Edit Phone Number screen, scroll to the Want to get the most out of your tracking number? section and toggle "On" for Transcription and/or PCI Redaction. Click "Update".
Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.
Click "Finish" to apply your changes.
Follow the above instructions for each phone number in your profile you would like to add these features for.
Cost
Supported Languages
PCI Redaction is available in the following Languages:
Call Transcription is available in the following languages:
Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.
If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com
The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.
The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.
1Log into your WhatConverts profile. Under Profile click "Tracking", then "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row of the tracking number you'd like to update.
2In the Edit Phone Number pop up, scroll to the bottom and select "Yes" for Transcription and/or PCI Redaction. Click "Update".
Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.
Follow the above instructions for each phone number in your profile you would like to add these features for.
Cost
Supported Languages
PCI Redaction is available in the following Languages:
Call Transcription is available in the following languages:
Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.
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