Schedule Demo
Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Marketing Automation SharpSpring Marketing Automation

    Last update on May 21, 2021

    SharpSpring Marketing Automation
    Reporting TapClicks Reporting Software

    Last update on February 25, 2021

    TapClicks Reporting Software
    Help Center Communication

    Call Transcription and PCI Redaction


    The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.

    The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.

    How to Enable Call Transcription and/or PCI Redaction

    1Log into your WhatConverts profile. Under Profile click "Tracking", then "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row of the tracking number you'd like to update.

    2In the Edit Phone Number pop up, scroll to the bottom and select "Yes" for Transcription and/or PCI Redaction. Click "Update".

    Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

    Call Transcription and PCI Redaction

    Follow the above instructions for each phone number in your profile you would like to add these features for.

    Additional Information for Call Transcription and PCI Redaction

    Cost

    • PCI Redaction is an additional $0.01 per minute
    • Call Transcription is an additional $0.02 per minute

    Supported Languages

    PCI Redaction is available in the following Languages:

    • English US
    • English UK
    • English Australian

    Call Transcription is available in the following languages:

    • Dutch
    • English US
    • English UK
    • English Australian
    • French
    • German
    • Italian
    • Portuguese, Brazil
    • Spanish, Latin America
    • Spanish, Spain

    Processing Time
    The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

    Was this page helpful?
    👍Yes
    👎No
    Request a Live Demo
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    Request a Live Demo
    Whatconverts Features for your Business
    Call Flows - Custom IVR Menu
    Lead Tracking Call Flows - Custom IVR Menu

    Your callers will hear a menu of options to direct their call to the proper connection.

    HIPAA Compliant Call Tracking Software
    Lead Tracking HIPAA Compliant Call Tracking Software

    Keep ePHI information secure.

    White Label Call Tracking
    Lead Tracking White Label Call Tracking

    Get credit for the phone calls you're delivering for clients. White Label Call Tracking ties your agency's branding and marketing to every phone call lead your clients receive.

    Keyword Level Call Tracking Software
    Lead Tracking Keyword Level Call Tracking Software

    Improve PPC by knowing which keywords led to phone calls and became conversions.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Marketing Automation SharpSpring Marketing Automation

      Last update on May 21, 2021

      SharpSpring Marketing Automation
      Reporting TapClicks Reporting Software

      Last update on February 25, 2021

      TapClicks Reporting Software
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support