Browse Help Center
Browse Help Center
Related Integrations
Marketing Automation SharpSpring Marketing Automation

Last update on July 22, 2022

SharpSpring Marketing Automation
Reporting TapClicks Reporting Software

Last update on July 22, 2022

TapClicks Reporting Software
Help Center Call Flows and Communication
Call Transcription and PCI Redaction

Call Transcription transcribes tracked calls into a text format for you to review calls without the need to listen to a call recording.

PCI Redaction redacts any credit card details or social security numbers from call recordings and call transcriptions.

How to Enable Call Transcription and/or PCI Redaction

1Log into the WhatConverts profile you want to enable Transcription or PCI Redaction in. Click "Tracking" in the top menu. Select "Phone Calls" and "Phone Numbers".

Where to find phone numbers in WhatConverts

Click the "Pencil (Edit) Icon" at the end of the row of the tracking number you'd like to update.

Edit a phone number button

2In the Edit Phone Number screen, scroll to the Want to get the most out of your tracking number? section and toggle "On" for Transcription and/or PCI Redaction. Click "Update".

Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

Enable Transcription and PCI

Click "Finish" to apply your changes.

Follow the above instructions for each phone number in your profile you would like to add these features for.

Additional Information for Call Transcription and PCI Redaction

Cost

  • PCI Redaction is an additional $0.01 per minute
  • Call Transcription is an additional $0.02 per minute

Supported Languages

PCI Redaction is available in the following Languages:

  • English US
  • English UK
  • English Australian

Call Transcription is available in the following languages:

  • Dutch
  • English US
  • English UK
  • English Australian
  • French
  • German
  • Italian
  • Portuguese, Brazil
  • Spanish, Latin America
  • Spanish, Spain

Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com

The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.

The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.

How to Enable Call Transcription and/or PCI Redaction

1Log into your WhatConverts profile. Under Profile click "Tracking", then "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row of the tracking number you'd like to update.

2In the Edit Phone Number pop up, scroll to the bottom and select "Yes" for Transcription and/or PCI Redaction. Click "Update".

Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

Call Transcription and PCI Redaction

Follow the above instructions for each phone number in your profile you would like to add these features for.

Additional Information for Call Transcription and PCI Redaction

Cost

  • PCI Redaction is an additional $0.01 per minute
  • Call Transcription is an additional $0.02 per minute

Supported Languages

PCI Redaction is available in the following Languages:

  • English US
  • English UK
  • English Australian

Call Transcription is available in the following languages:

  • Dutch
  • English US
  • English UK
  • English Australian
  • French
  • German
  • Italian
  • Portuguese, Brazil
  • Spanish, Latin America
  • Spanish, Spain

Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

Get a FREE presentation of WhatConverts

One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

Schedule a Demo
Related Integrations
Marketing Automation SharpSpring Marketing Automation

Last update on July 22, 2022

SharpSpring Marketing Automation
Reporting TapClicks Reporting Software

Last update on July 22, 2022

TapClicks Reporting Software
ready to get marketing clarity?

Grow your business with WhatConverts

14 days free trial Easy setup Dedicated support
G2 Users Love Us Badge
G2 High Performer Badge
G2 High Performer Small Business Badge
G2 Momentum Leader Badge
G2 High Performer Europe Badge