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Call Transcription and PCI Redaction

The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.

The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.

How to Enable Call Transcription and/or PCI Redaction

1Log into your WhatConverts profile. Under Profile click “Tracking“, then “Phone Calls” and “Phone Numbers“. Click the “Gear Icon” at the end of the row of the tracking number you’d like to update.

2In the Edit Phone Number pop up, scroll to the bottom and select “Yes” for Transcription and/or PCI Redaction. Click “Update“.

Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

Call Transcription and PCI Redaction

Follow the above instructions for each phone number in your profile you would like to add these features for.

Additional Information for Call Transcription and PCI Redaction

Cost

  • PCI Redaction is an additional $0.01 per minute
  • Call Transcription is an additional $0.02 per minute

Supported Languages

PCI Redaction is available in the following Languages:

  • English US
  • English UK
  • English Australian

Call Transcription is available in the following languages:

  • Dutch
  • English US
  • English UK
  • English Australian
  • French
  • German
  • Italian
  • Portuguese, Brazil
  • Spanish, Latin America
  • Spanish, Spain

Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.