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Call Transcription and PCI Redaction


The WhatConverts Call Transcription feature for call tracking allows you to review the transcript of your tracked calls after they have ended. Call Transcription makes reviewing and qualifying your calls a quick process.

The PCI Redaction feature allows you to redact any credit card details or social security numbers from your call recordings and/or call transcriptions.

How to Enable Call Transcription and/or PCI Redaction

1Log into your WhatConverts profile. Under Profile click "Tracking", then "Phone Calls" and "Phone Numbers". Click the "Gear Icon" at the end of the row of the tracking number you'd like to update.

2In the Edit Phone Number pop up, scroll to the bottom and select "Yes" for Transcription and/or PCI Redaction. Click "Update".

Important: Call Recording must be turned on in order to use Call Transcription and PCI Redaction.

Call Transcription and PCI Redaction

Follow the above instructions for each phone number in your profile you would like to add these features for.

Additional Information for Call Transcription and PCI Redaction

Cost

  • PCI Redaction is an additional $0.01 per minute
  • Call Transcription is an additional $0.02 per minute

Supported Languages

PCI Redaction is available in the following Languages:

  • English US
  • English UK
  • English Australian

Call Transcription is available in the following languages:

  • Dutch
  • English US
  • English UK
  • English Australian
  • French
  • German
  • Italian
  • Portuguese, Brazil
  • Spanish, Latin America
  • Spanish, Spain

Processing Time
The processing time can vary depending on call length for transcription and PCI redaction. Call Transcription is typically available within 5 minutes of the end of the call. Call transcription and PCI redaction together will typically be available within 10 minutes of the call ending.

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Whatconverts Features for your Business
Search for Leads by Phone Number
Lead Management Search for Leads by Phone Number

Find specific leads in seconds. Search by phone number or area code and identify contact information.

Call Transcription
Lead Tracking Call Transcription

Read details from your calls without the need to listen to the entire call recording.

Call Greeting
Lead Tracking Call Greeting

Create an automated greeting to be played when someone calls your tracking number.

HIPAA Compliant Call Tracking Software
Lead Tracking HIPAA Compliant Call Tracking Software

Keep ePHI information secure.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Marketing Automation SharpSpring Marketing Automation

Last update on March 25, 2020

SharpSpring Marketing Automation
Reporting TapClicks Reporting Software

Last update on March 25, 2020

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