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A Call Greeting is an automated greeting to a lead calling a WhatConverts tracking number.
Call Whispers are played to the receiving party (person answering the phone) when they answer the phone, and before being connected with the caller.
1To set a Call Greeting or a Call Whisper, log into the WhatConverts Profile where the phone numbers you wish to update are located.
Click "Tracking" from the top menu. Select "Phone Calls and click "Phone Numbers".
2Locate the phone number(s) you wish to update with a Greeting or Whisper. Click "Edit Number" at the end of the row.
3Scroll to Want to get the most out of your tracking number?. Toggle On the Call Greeting and/or Call Whsiper feature(s). You can choose to Say Message (This is read by an automated voice you can choose in the drop down) or Play Message (you can upload your own MP3 recording).
In the Call Whisper example below, the call recipient will hear the Source and Keyword when they pick up the call.
4Scroll to the bottom of the page and click "Finish".
Note: Call Greetings and Call Whispers can also be set in an incoming Call Flow. Call Whispers can be set in the Dial step and Call Greetings can be set in the Call Recording step.
If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]
A Call Greeting is an automated greeting to a lead calling a WhatConverts tracking number.
Call Whispers are played to the receiving party (person answering the phone) when they answer the phone, and before being connected with the caller.
You can set Call Greetings and Whispers in the Tracking Number settings. Call Whispers can also be set in the Dial step of an incoming Call Flow.
1To enter a Call Greeting, or a Call Whisper, log onto your WhatConverts dashboard, click "Tracking" then "Phone Numbers" on the left side menu.
2Find the phone number you wish to add a Greeting or Whisper to, and click "Edit Number" at the end of the row.
3In the prompt, select "None", "Say Message" or "Play Recording" for Call Whisper and/or Call Greeting. Here, you can type out a message that will be read (Say Message) or upload a mp3 recording (Play Recording).
Additionally, when using the "Say Message" prompt, you can dynamically insert one of the following variables into your Call Greeting or Whisper:
In the Call Whisper example below, the call recipient will hear the Source and Keyword when they pick up the call.
4Scroll to the bottom of the page and click "Update".
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Read details from your calls without the need to listen to the entire call recording.
Route calls to multiple destination numbers at once using multi-ring functionality.
Reroute calls that occur outside your active business times.
All incoming calls will be directed to the business location closest to the caller.
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