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It is important that you make sure the Tracking Code has been added to every page of your website. To find if the tracking code is on your page follow these steps:
4If you do not find the tracking code on your website, you will need to add it. You can find your tracking code in the "Settings" then "Tracking Code" section on the left side menu of your WhatConverts dashboard.
5If you are using the WordPress plugin and still do not find the tracking code on your website after adding the plugin and Profile ID, clear the caching plugin on WordPress and reload your site.
Note: If you have your Tracking Code installed via Google Tag Manager, you will need to check to make sure your Google Tag snippet is on your page.
WhatConverts uses First Click Attribution. This means the first method used to get to your website is saved in a cookie by the WhatConvert's tracking code.
With the WhatConverts tracking code on your website, when you visit your site using a Google Organic search, you will be stored as an Google Organic search visitor (even if you come back to the site using another marketing source). In order to test sources by simulating different source triggers, you must clear your cookies and close the window after each visit so WhatConverts reads you as a new visitor.
We have the options for clearing your cookies in the following article: How to Clear your Cookies to Test your Number Swapping.
Additionally, you may find it easiest to test your tracking numbers by simulating a Google Ads click. You can do this by opening new browser session and enter this URL:
http://www.YOURWEBSITE.com/?wc_clear=true&gclid=test
The Swap Number is the phone number displayed on your website. The swap number will be dynamically switched out with the tracking number when a visitor arrives on your website. What and when the tracking number is displayed depends on how your tracking phone numbers are setup in WhatConverts.
Typically, the swap number is the same as the destination number/your main business number.
Click "Update". You should see the following message:
Call the tracking number you set up. In our example, the tracking number is +1 7044956837. The call should forward to your destination/main business number.
Confirm within the WhatConverts dashboard that the call registered as a lead by refreshing the browser.
The following will show up; showing the source as a phone call with a phone icon as the type and the source and medium as "Google Organic" just like we set it up.
Having trouble clearing your browser cache and testing the tracking number? Watch the video below:
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
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