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Help Center Lead Tracking Call Tracking

3 Ways to Implement Call Tracking


3 Ways to Implement Call Tracking

What are your Call Tracking Options?

  • Offline
  • Marketing Source Tracking with DNI
  • Keyword Level Tracking with DNI

Offline Call Tracking

This method allows you to receive a tracking number for each offline marketing method you want to track. Examples include a flyer, magazine ad, landing page or billboard.

Offline Call Tracking

Each time someone calls your Tracking Number, the call is forwarded to your Destination Number. This gives us the ability to report on caller information encompassing caller ID, zip, state and call duration. We can also record the call if needed.

For more information on Offline Call Tracking and how to set up tracking offline sources, please see How do I Track my Direct Mail or Offline Marketing Sources?

Marketing Source Call Tracking with DNI

This method allows you to assign a tracking number to each individual marketing source you want to track.

    DNI (Dynamic Number Insertion) is the technology we use to automatically swap the telephone number displayed on a website with a tracking number. WhatConverts uses DNI to swap numbers based on marketing source.

For example, you are interested in tracking how many calls are generated from Google Organic. You would buy a tracking number and then simply choose the number to be triggered to swap out on your website every time a visitor arrives from Google Organic search results.

WhatConverts will report all calls from each marketing source, complete with lead details and even call recordings.

Tracking Website Marketing Source

Call Tracking with DNI. Tracking Website Marketing Source.

  • Pro: You only need 1 tracking number per marketing source you want to track.
  • Pro: You can set up an 'all traffic' number capable of tracking all calls in which you don't have a specific number setup to track.
  • Con: No keyword or campaign information.
  • Con: Only tracks marketing sources you specifically setup a number for.

Dynamic Number Pool Tracking with DNI

This method creates a pool of telephone numbers that are swapped out based on unique user sessions.

When a visitor arrives on your website, a tracking number is extracted from the pool and displayed on the website. The tracking number will follow the user session so that when the user calls the tracking number, all of his/her marketing data is captured by WhatConverts. At the end of the user session, the number is released back into the pool, where it is available for the next user session.

The amount of numbers in the pool is determined by the amount of visitors perusing your website simultaneously.

WhatConverts will report all calls from each source, complete with lead details and call recordings (if you have call recording enabled).

Tracking Website Marketing Source, Keyword and Campaign Data

Call Tracking with DNI. Tracking Website Marketing Source, Keyword and Campaign Data.

  • Pro: Easy setup. Create one pool of numbers and we'll track all sources, keywords and campaigns automatically.
  • Pro: All marketing data is available from keywords and campaigns to the ad version and landing page.
  • Pro: For low traffic sites, you are able to track more sources with fewer tracking numbers.
  • Con: For high traffic websites, you'll need a larger pool of numbers.

WhatConverts is flexible and allows you to use a combination of DNI methods. For example, you can use Keyword Tracking for paid search tools (AdWords and Bing Ads) and Marketing Source for organic search tools (Bing, Google and Yahoo).

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