Browse Help Center
Browse Help Center
Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

    Related Integrations
    Landing Pages & Site Builders Weebly

    Last update on July 22, 2022

    Weebly
    Landing Pages & Site Builders LeadPages

    Last update on July 22, 2022

    LeadPages
    Landing Pages & Site Builders Unbounce Conversion Tracking Integration

    Last update on July 22, 2022

    Unbounce Conversion Tracking Integration
    Help Center FAQ

    How do I Track Calls on Third Party Sites?


    1Log into your WhatConverts profile. Click "Tracking" in the top menu. Select "Calls", then "Phone Numbers".

    Where to find phone numbers in WhatConverts

    2Click "+ Add Phone Number". Select "Advanced Setup". Choose "Offline" and click "Next Step". Move the slider to "1". Choose the Country, Phone Number Type (Local or Toll Free) and Area Code and click "Find Numbers". Select a number that will be used to track calls on a third party site (such as Facebook, Yelp or Kijiji) and click "Next Step".

    Choose a single static number for tracking

    3Enter the Destination Number that you are forwarding your calls to and give your phone number a name that will identify where the phone number is listed (such as "Yelp"). Click "Next Step".
    The next few prompts will guide you through setting up these tracking numbers to ensure you have all the features that you're looking for:

    • Call Recording
    • Call Greetings (a message that is played to the caller)
    • Call Whisper (a message that is played to the call recipient)
    • Tracking Text Messages
    • Call Transcription
    • PCI Redaction

    Once you are satisfied with the settings you've chosen, click "Finish".

    4Update the phone number on your third party site with the number you have just obtained.

    WhatConverts offers solutions for call tracking for all of your marketing materials, online and offline. You can track calls on third party sites (such as Facebook, Yelp or Google My Business) using an Offline Tracking Number.

    Create an Offline Tracking Number for your Third Party Site

    1Go to your WhatConverts dashboard. Under Profile, select "Tracking" and click "Phone Numbers".
    2Click "Add Phone Number". Select between Local and Toll Free and click "Buy Number". In the prompt, give your phone number an easily recognizable name that identifies your marketing campaign or direct mail piece, enter your Destination Number, choose your call options and select "Offline" for Where will this number be displayed.

    Note:This tracking number will only be used for offline marketing materials. Setting the number to "Offline" for Where will this number be displayed allows you to track calls that come directly from the third party site.

    Offline Tracking Number

    Click "Update".

    3Place your new Tracking Number on the third party site you would like to track calls from.

    Was this page helpful?
    👍Yes
    👎No
    Get a FREE presentation of WhatConverts

    One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.

    Schedule a Demo
    Whatconverts Features for your Business
    Leads by Landing Page
    Analytics & Insights Leads by Landing Page

    See how leads got to your site and the page they were on when they reached out.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Landing Pages & Site Builders Weebly

      Last update on July 22, 2022

      Weebly
      Landing Pages & Site Builders VWO

      Last update on July 22, 2022

      VWO
      Landing Pages & Site Builders Wix

      Last update on July 22, 2022

      Wix
      ready to get marketing clarity?

      Grow your business with WhatConverts

      14 days free trial Easy setup Dedicated support
      G2 Users Love Us Badge
      G2 High Performer Badge
      G2 High Performer Small Business Badge
      G2 Momentum Leader Badge
      G2 High Performer Europe Badge