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    Help Center FAQ

    What Numbers Require Activation?


    Certain countries, by law, require local addresses and sometimes proof of the address for verification purposes. Due to this requirement you must submit the documentation before we can activate a phone number. Not all countries have this requirement. You will be prompted with a message that notifies you before purchasing a number if the phone number has address requirements.

    Below you will find the necessary information required for each country. You will be able to upload your verification documents from your WhatConverts dashboard, for more information see:

    How do I add a Verified Address?

    Austria
    For National Numbers:

    • Company Name and/or Individual's Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid Proof of address which may be third-party issued bank statements and utility bills (from the previous 6 months), government documents (issued in the past year) or IDs listing the submitted address such as government-issued IDs, passports, drivers licenses.
    • Valid ID:
      • Individuals: A copy of an ID card or Passport.
      • Businesses: A ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration.
    • Businesses must also provide proof of Business Registration.

    For Local/Geographic Numbers:

    • Company Name and/or Individual's Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid proof of address which may be an existing contract from a telephone operator in the same prefix area as the numbers you'd like in WhatConverts, an invoice from a telephone operator in the same prefix as the numbers you'd like (issued in the last 6 months), an existing contract for an internet connection with a fixed IP address in the same prefix area as the numbers you'd like or an invoice for an internet connection with a fixed IP address in the same prefix as the number's you'd like (issued in the last 6 months). (PDF)
    • Valid ID:
      • Individuals: A copy of an ID card or Passport.
      • Businesses: A ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration.
    • Businesses must also provide proof of Business Registration.

    Croatia

    For Local/Geographic Numbers:

    • Company (or Customer) Name
    • City
    • Zip Code
    • Street Name
    • Building Number

    Denmark

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Municipality Code
    • Street Code

    France

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) and business licenses. (PDF)
    • Valid proof of ID which may be a government-issued ID, passport or driver's license. (PDF)

    Germany

      Important: German regulations only accept business documentation for verification.

    For National Numbers:

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid Proof of address which may be one of the following:
      • Handelsregisterauszug (Commercial Register)
      • Bescheinigung der Gewerbeanzeige (Business Registration)
      • Business Taxation document supplied by the local authority whether that be government, state, municipality.
      • For self-employed (Gewerbetreibender) or freelancers (Freiberufler) also known as free professionals, please contact [email protected]
    • Valid ID of the authorized person of/from the company; which may be a government issued ID from any country (Passport/National ID Card/Driving License ID Card). We accept ages of 18 years and over. The ID must be of the representative named on the business registration or the ID of an authorized representative along with a document linking the authorized representative to the business must be provided.

    For Local/Geographic Numbers:

      Important: Local/Geographic numbers require a business address and verification from the same city the phone numbers you add in WhatConverts are from.
    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid Proof of address which may be one of the following:
      • Handelsregisterauszug (Commercial Register)
      • Bescheinigung der Gewerbeanzeige (Business Registration)
      • Business Taxation document supplied by the local authority whether that be government, state, municipality.
    • Valid ID of the authorized person of/from the company; which may be a government issued ID from any country (Passport/National ID Card/Driving License ID Card). We accept ages of 18 years and over. The ID must be of the representative named on the business registration or the ID of an authorized representative along with a document linking the authorized representative to the business must be provided.

    Hong Kong

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)

    Ireland

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)

    Israel

    Individual:

    • Customer Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Valid proof of ID
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)

    Company:

    • Company Name
    • VAT Number
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)

    Italy

    • Company Name
    • Company VAT Number
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Company Signatory's First Name
    • Company Signatory's Last Name
    • Company Signatory's Date of Birth
    • Company Signatory's Place of Birth
    • Company Signatory's Tax Code
    • Company Signatory's Nationality
    • Company Signatory's Proof of ID

    Netherlands

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)

    Portugal

    • Company (or Customer) Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)

    Singapore

    • Company (or Customer) Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Valid proof of address which is limited to government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business registrations. (PDF)

    South Africa

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Nationality
    • Business Registration ID Number
    • Valid proof of address which may be monthly bank statements, monthly utility bills (must have been issued within the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)
    • Valid proof of business registration. (PDF)

    Turkey

    • Company Name
    • City
    • Zip Code
    • Street Name
    • Building Number
    • Builder Letter (If Applicable)
    • Valid proof of address which may be monthly bank statements, monthly utility bills (all issued in the previous 6 months) and government documents (issued in the previous year), government-issued IDs, passports, drivers licenses and business licenses. (PDF)
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