An account user can only access the account they are assigned to. If you would like to add a user that has access to all the accounts under your agency please take a look at how to add an agency user.
From your WhatConverts dashboard, first select an account from the “Account List”. After you have selected an account select “Settings” from the main navigation, and then click on “Users” from the drop-down.
Click on the “Add User” which will bring up a popup to add a user.
Type in the email address of the user you would like to add. Once you add an email address they will be sent an activation email.