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Help Center Lead Management and Reporting

Greeting/Whisper Messages


A Call Greeting is an automated greeting to a lead calling a WhatConverts tracking number.

Call Whispers are played to the receiving party (person answering the phone) when they answer the phone, and before being connected with the caller.

You can set Call Greetings and Whispers in the Tracking Number settings. Call Whispers can also be set in the Dial step of an incoming Call Flow.

1To enter a Call Greeting, or a Call Whisper, log onto your WhatConverts dashboard, click “Tracking” then “Phone Numbers” on the left side menu.

Call Tracking Whisper

2Find the phone number you wish to add a Greeting or Whisper to, and click “Edit Number” at the end of the row.

Edit a number to add a greeting or whisper

3In the prompt, select “None“, “Say Message” or “Play Recording” for Call Whisper and/or Call Greeting. Here, you can type out a message that will be read (Say Message) or upload a mp3 recording (Play Recording).

Additionally, when using the “Say Message” prompt, you can dynamically insert one of the following variables into your Call Greeting or Whisper:

    Source, Medium, Campaign, Content, Keyword, Phone Number Title, Quotable Status, Repeat Caller or Repeat Lead

In the Call Whisper example below, the call recipient will hear the Source and Keyword when they pick up the call.

Call Whisper source and keyword

4Scroll to the bottom of the page and click “Update“.

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Whatconverts Features for your Business
HIPAA Compliant Call Tracking Software
Lead Tracking HIPAA Compliant Call Tracking Software

Keep ePHI information secure.

Automated Spam Blocking
Lead Tracking Automated Spam Blocking

WhatConverts uses a list of known spammers to eliminate calls, and continually improves spam blocking.

Call Flows – Post Call Qualification
Lead Tracking Call Flows - Post Call Qualification

Allow your people to qualify incoming calls as leads as soon as the call ends.

Call Flows – Geographic Call Routing
Lead Tracking Call Flows - Geographic Call Routing

All incoming calls will be directed to the business location closest to the caller.

Join 20,000+ other marketers and start getting marketing clarity

Subscribe to our newsletter and get proven marketing strategies for growing your business.

Related Integrations
Ad Platforms Google Analytics

Last update on March 25, 2020

Google Analytics
Forms, Chat and Text Livechat

Last update on May 5, 2020

Livechat
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