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    Help Center FAQ

    How to Track Calls With Multiple Phone Numbers on a Website


    If your, or your client's business, has multiple phone numbers on the website (for multiple locations or different departments), you can track calls to each of those numbers separately.

    In order to dynamically track calls to each separate number on your website, you'll need a dynamic number pool for each number on the page that you're wanting to track.

      Example: You have a phone number for a Phoenix location and a separate phone number for Boston. You will need two dynamic number pools, each with at least one tracking number (we recommend a minimum of 4 tracking numbers per dynamic number pool).

      One of the number pools will have your Phoenix number set as the Swap Number and the other have your Boston number set as the Swap Number.

    For more information on setting up a dynamic number pool see:

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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Lead Tracking Integration CallRail

      Last update on March 25, 2021

      CallRail
      Lead Tracking Integration Smith.ai

      Last update on July 19, 2021

      Smith.ai
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