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Related Integrations
Lead Tracking Integration CallRail

Last update on April 27, 2020

CallRail
Help Center FAQ

How to Track Calls With Multiple Phone Numbers on a Website


If your, or your client's business, has multiple phone numbers on the website (for multiple locations or different departments), you can track calls to each of those numbers separately.

In order to dynamically track calls to each separate number on your website, you'll need a dynamic number pool for each number on the page that you're wanting to track.

    Example: You have a phone number for a Phoenix location and a separate phone number for Boston. You will need two dynamic number pools, each with at least one tracking number (we recommend a minimum of 4 tracking numbers per dynamic number pool).

    One of the number pools will have your Phoenix number set as the Swap Number and the other have your Boston number set as the Swap Number.

For more information on setting up a dynamic number pool see:

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Whatconverts Features for your Business
Dynamic Phone Number Insertion
Lead Tracking Dynamic Phone Number Insertion

Automatically track marketing to a phone call with Dynamic Number Insertion (DNI).

Call Flows - Scheduled Hours and Holiday Routing
Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

Reroute calls that occur outside your active business times.

Search for Leads by Phone Number
Lead Management Search for Leads by Phone Number

Find specific leads in seconds. Search by phone number or area code and identify contact information.

Call Flows - Custom IVR Menu
Lead Tracking Call Flows - Custom IVR Menu

Your callers will hear a menu of options to direct their call to the proper connection.

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Related Integrations
Lead Tracking Integration CallRail

Last update on April 27, 2020

CallRail
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