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Help Center Lead Tracking Form Tracking

Why does my Lead not Contain all my Form Data?


If you are receiving form submissions without all the form data filled in, users are submitting the form in that state. WhatConverts processes the form submission if there is at least one value after the user submits the form. If the form requires the user to go back and fill out missing fields, WhatConverts will again process the form submission. So you may end up with two leads from the same user.

To address this issue, we suggest implementing a required attribute on form fields that are required. There are three ways that you can require a field be submitted that WhatConverts can identify. When present, it lets us know the form field must be filled out before the form can be processed.

  • Add a "required" attribute.
    <input name="first_name" type="text" required>
  • Add a class attribute with a "required" value.
    <input name="first_name" type="text" class="required">
  • Add an aria-required attribute with a "true" value.
    <input name="first_name" type="text" aria-required="true">

Using Regular Expressions to Validate Data

A regular expression, or regex, can be used to check for form fields and validate the data in the field itself. It can be something such as an email or a number. WhatConverts honors the Regex pattern if it is set.

An example of validating an email address in your form:

<input type="email" name="email" pattern="^[a-zA-Z0-9.!#$%&’*+/=?^_`{|}~-]+@[a-zA-Z0-9-]+(?:\.[a-zA-Z0-9-]+)" required>

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Whatconverts Features for your Business
Web Chat Lead Reporting
Lead Tracking Web Chat Lead Reporting

Automatically track visitors back to the marketing source, medium, campaign, ad and keyword.

Leads by Landing Page
Analytics & Insights Leads by Landing Page

See how leads got to your site and the page they were on when they reached out.

Append Marketing Data to Orders (WordPress)
Lead Tracking Append Marketing Data to Orders (WordPress)

See which marketing source, campaign or keyword is responsible for online orders.

Filter/Group by Campaign & Keyword
Lead Management Filter/Group by Campaign & Keyword

Apply filters to group leads by specific keywords or campaigns to quickly see the results of your ad spend.

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