JivoChat Integration

Note: If you haven't added your WhatConverts tracking script to your website, add your tracking script. If you are using the WhatConverts WordPress Plugin, you will want to deactivate the plugin and place your WhatConverts Tracking Code above your JivoChat Integration Code.

1On your website where you have placed your JivoChat Installation Code, add the following directly under your JivoChat installation code.

<script>
var cookie = oqhaqzwnbjgcpycneryg('wc_client');
    var source='',medium='',campaign='',content='',keyword='',gclid='',landing_page='',user_id='',msclkid='';
if (cookie) {
    var cookie_parts = cookie.split('+..+');
    if (cookie_parts[0])
        source = cookie_parts[0];
    if (cookie_parts[1])
        medium = cookie_parts[1];
    if (cookie_parts[2])
        campaign = cookie_parts[2];
    if (cookie_parts[3])
        content = cookie_parts[3];
    if (cookie_parts[4])
        keyword = cookie_parts[4];
    if (cookie_parts[5])
        gclid = cookie_parts[5];
    if (cookie_parts[6])
        landing_page = cookie_parts[6];
    if (cookie_parts[7])
        user_id = cookie_parts[7];
    if (cookie_parts[8])
        msclkid = cookie_parts[8];
}
function jivo_onOpen(res) {
jivo_api.setContactInfo({
        "description": cookie
 }); 
}

</script>

2Go to Zapier and click "Create Zap". Select "Webhooks by Zapier" as your Trigger App and "Catch Hook" as the Trigger Event. "Copy" the custom Webhook URL.

3Log into your JivoChat dashboard. On the left-hand menu, click "Manage". Under System select "Channels". Click "Settings" under your URL. Select "Integration Settings for Developers". Paste the Webhooks URL into the Webhooks Endpoint URL box.

4In an incognito window, go to your website, but add the following to the end of your URL:

?utm_source=JivoTestSource&utm_medium=JivoTestMedium&utm_keyword=JivoTestKeyword&utm_content=JivoTestContent&utm_campaign=JivoTestCampaign&gclid=TestGclid&msclkid=TestMSClkID&force_utm=true&wc_clear=true

Start and end a chat.

Go back to Zapier, click "Continue" on your Webhooks step and click "Test trigger" to find the chat you just completed. Select the chat and click "Continue".

5Select "Filter by Zapier as your Action App. Under Only Continue If... select "Event Name" from the first drop-down menu, "(Text) Contains" from the second drop-down and type finished in the last input box. Click "Continue".

6Click "+" and add "Formatter by Zapier" as a new action step. Select "Text" as your Action Event. Select "Split Text" under Transform. Under Values select "Visitor Description in the drop down from Step 1.

Under Separator type + and under Segment Index select "All (as Separate Fields)" from the drop-down.

7Click the "+". Add an additional "Formatter by Zapier" Action Step. Select "Text" as your Action Event. Under Transform, select "URL Decode" and click "Insert a Field" locate and select the Landing Page URL from Step 3 of your Zap. In the example below, it is "Output Item 13" from the Values drop-down.

Click "Continue". Review the data and click "Test and Continue".

8Click the "+" to add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" as your Action Event. Click "Continue". Select your WhatConverts profile to integrate with JivoChat.

Note: If you have not set up a WhatConverts account in Zapier, you can follow the detailed instructions in Connecting to Zapier.

Set up your Set up action Template as follows:

Lead Type: Chat
Profile: Your WhatConverts Profile
Referrer Source: Zap step 3 - Output Item 1
Referrer Medium: Zap step 3 - Output Item 3
Referrer Campaign: Zap step 3 - Output Item 5
Referrer Content: Zap step 3 - Output Item 7
Referrer Keyword: Zap step 3 - Output Item 9
IP Address: Zap step 1 - Session Ip Addr
User ID: Zap step 3 - Output Item 15
Gclid: Zap step 3 - Output Item 11
Msclkid: Zap step 3 - Output Item 17
Lead Page: Zap step 1 - Page URL
Landing Page: Zap step 4 - Output

Add the following field under Additional Fields:

Email Address: Zap step 1 - Visitor Email
Name: Zap step 1 - Visitor Name
Transcript: Zap step 1 - Plain Messages

Click "Continue". Click "Test & Continue" to send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".

9Log into the WhatConverts profile set up in the Zap. Click "Leads" in the top menu. Review the JivoChat that was sent in the previous step.

Click "View Lead" to view the full lead details.

If you have any questions, please contact us here: Contact WhatConverts Support or email support@whatconverts.com