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JivoChat is a chat software that helps businesses get in touch, in real time with customers to answer any questions they may have in the buying process.
This document will guide you through setting up an integration with JivoChat and WhatConverts using Zapier so you can see your finished chats right in your WhatConverts dashboard.
1On your website where you have placed your JivoChat Installation Code, add the following directly under your JivoChat installation code.
<script> var cookie = oqhaqzwnbjgcpycneryg('wc_client'); var [source,medium,campaign,content,keyword,gclid,landing_page,user_id,msclkid] = ['','','','','','','','']; if (cookie) { var cookie_parts = cookie.split('+..+'); if (cookie_parts[0]) source = cookie_parts[0]; if (cookie_parts[1]) medium = cookie_parts[1]; if (cookie_parts[2]) campaign = cookie_parts[2]; if (cookie_parts[3]) content = cookie_parts[3]; if (cookie_parts[4]) keyword = cookie_parts[4]; if (cookie_parts[5]) gclid = cookie_parts[5]; if (cookie_parts[6]) landing_page = cookie_parts[6]; if (cookie_parts[7]) user_id = cookie_parts[7]; if (cookie_parts[8]) msclkid = cookie_parts[8]; } function jivo_onOpen(res) { jivo_api.setContactInfo({ "description": cookie }); } </script>
2Go to Zapier and "Make a Zap". Select "Webhooks by Zapier" as your Trigger App and "Catch Hook" as the Trigger. "Copy" the custom Webhook URL.
3Log into your JivoChat dashboard. On the left-hand menu, click "Manage". Under System select "Channels". Click "Settings" under your URL. Select "Integration Settings for Developers". Paste the Webhooks URL into the Webhooks Endpoint URL box.
4In an incognito window, go to your website, but add the following to the end of your URL:
?utm_source=JivoTestSource&utm_medium=JivoTestMedium&utm_keyword=JivoTestKeyword&utm_content=JivoTestContent&utm_campaign=JivoTestCampaign&gclid=TestGclid&msclkid=TestMSClkID&force_utm=true&wc_clear=true
Start and leave a chat.
Go back to Zapier, click "Continue" on your Webhooks step and click "Get Samples" to find the chat you just completed. Click the gray drop-down arrow to review the chat. Click "Done Editing".
5Click "Do This..." and select "Filter by Zapier as your Action App. Under Only Continue If... select "Event Name" from the first drop-down menu, "(Text) Contains" from the second drop-down and type finished in the last input box. Click "Continue". Click "Test & Continue".
6Click "+" and add "Formatter by Zapier" as a new step. Select "Text" as your Action Event. Select "Split Text" under Transform. Under Values click the "Insert a Field" and select "Visitor Description from Step 1.
Under Separator type + and under Segment Index select "All (as Separate Fields)" from the drop-down.
7Click the "+". Add an additional "Formatter by Zapier" Action Step. Select "Text" as your Action Event. Under Transform, select "URL Decode" and click "Insert a Field" locate and select the Landing Page URL from Step 3 of your Zap. In the example below, it is "Output Item 13" from the Values drop-down.
Click "Continue". Review the data and click "Test and Continue".
8Click the "+" to add an Action Step and select "WhatConverts" as your Action App. Select "Create Lead" then click "Continue". Select your WhatConverts account to integrate with JivoChat.
Set up your Customize Lead Template as follows:
Add the following field under Additional Fields:
Click "Continue". Click "Test & Continue" to send a test to WhatConverts. When the test is successful, you can name your Zap and turn your Zap "on".
9Go to WhatConverts. Select your profile and click "Dashboard". Find your new Chat Lead and click "View Details". You can now see your chat leads importing from JivoChat.
One of our marketing experts will give you a full presentation of how WhatConverts can help you grow your business.
Request a Live DemoAutomatically track visitors back to the marketing source, medium, campaign, ad and keyword.
We capture the full chat ticket information and store the lead with its marketing data.
Automatically send chat events to Google Analytics to define conversion funnels.
WhatConverts has expanded to a full lead tracking, management and reporting tool while becoming one of the fastest growing SaaS...