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    Help Center FAQ

    How do I add a Verified Address?


    Create a Verified Address in WhatConverts

    1Log into your WhatConverts Master Account. Click the "Master Account" icon and select "Additional Settings".

    Master Account Additional Settings

    Select "Verified Addresses". Click "+ Add Verified Address".

    2Select on the page:

    • Number Type: Local, National or Toll-free
    • Registered To: Choose if the numbers will be activated for a Company or Individual

    Enter the Individual's or Company's information and select a "Country".

    Follow the remaining prompts to add in the verification information, then upload any verification documents that are required.

    Once all of the information has been filled in, click "Finish".

      Note: It can take 1 to 2 business days to verify an address. You will receive an email once verified.

    Linking your Verified Address to a Tracking Number for Activation

    1Once your address has been verified, log into your WhatConverts Master Account. Click the "Master Account" icon. Select "Additional Settings".
    Click "Verified Addresses" and select the "Pending Activation Numbers" tab.
    2Click "View Numbers" in the row with the number(s) that need to be verified. This will take you to the Phone Numbers page of the profile the numbers are in.

    3Click the "Pencil" icon to edit the tracking phone number.

    Edit Phone Number

    From the Verified Address drop-down, select correct address the tracking number will be used for.

    Click "Finish" to activate your phone number.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    If your WhatConverts tracking numbers require verification, you will first need to add verification documents as noted in our help document What Numbers Require Activation.

    Create a Verified Address in WhatConverts

    1Log into your WhatConverts dashboard. Click "Master Account". Select "Settings" then "Verified Addresses".

    2At the top of the page, select "+ Add Verified Address". Select from the drop-downs:

    • Number Type: Local, National or Toll-free
    • Registered To: Choose if the numbers will be activated for a Company or Individual
    • Country: Choose which country you're activating tracking numbers in.

    Follow the remaining prompts to add in the verification information then upload any verification documents that are required.

    Once all of the information has been filled in, click "Add New Address". It can take 1 to 2 business days to verify an address.

    Adding your Verified Address to a Tracking Number

    Once the address is verified, you can add the address to your tracking number to activate the number.

    1Log into your WhatConverts dashboard. Make sure to select the Account and Profile that you are adding the verified address to from the left-menu drop-downs. Under Profile, select "Tracking", then "Phone Calls" and "Phone Numbers".

    2In the row of the tracking number you wish to activate, select the "Gear" icon to Edit the number. This opens the Edit Phone Number pop-up.

    From the Verified Address drop-down, select correct address the tracking number will be used for.

    Verified Address

    Scroll to the bottom of the Edit Phone Number pop-up and click "Update".

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    Call Flows - Geographic Call Routing
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