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Help Center FAQ

How do I add a Verified Address?


If your WhatConverts tracking numbers require verification, you will first need to add verification documents as noted in our help document What Numbers Require Activation.

Create a Verified Address in WhatConverts

1Log into your WhatConverts dashboard. Click "Master Account". Select "Settings" then "Verified Addresses".

2At the top of the page, select "+ Add Verified Address". Select from the drop-downs:

  • Number Type: Local, National or Toll-free
  • Registered To: Choose if the numbers will be activated for a Company or Individual
  • Country: Choose which country you're activating tracking numbers in.

Follow the remaining prompts to add in the verification information then upload any verification documents that are required.

Once all of the information has been filled in, click "Add New Address". It can take 1 to 2 business days to verify an address.

Adding your Verified Address to a Tracking Number

Once the address is verified, you can add the address to your tracking number to activate the number.

1Log into your WhatConverts dashboard. Make sure to select the Account and Profile that you are adding the verified address to from the left-menu drop-downs. Under Profile, select "Tracking", then "Phone Calls" and "Phone Numbers".

2In the row of the tracking number you wish to activate, select the "Gear" icon to Edit the number. This opens the Edit Phone Number pop-up.

From the Verified Address drop-down, select correct address the tracking number will be used for.

Verified Address

Scroll to the bottom of the Edit Phone Number pop-up and click "Update".

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