Setting Up Tracking Numbers

The first step to tracking leads from phone calls is to set up a tracking phone number for your page.

1In your WhatConverts profile, select "Tracking" from the top menu. Select "Calls", then "Phone Numbers".

2Click "+ Add Phone Number". To track your website's calls, select "Typical Setup" and click "Next Step". Follow the guide to determine how many numbers you'll need for your website. Choose the country, phone number type (local or toll-free) and area code. Click "Find Numbers". Review the preselected numbers and click "Next Step".

3The next few prompts will guide you through setting up these tracking numbers to ensure you have all the features that you're looking for:

Call Recording
Call Greetings (a message that is played to the caller)
Call Whisper (a message that is played to the call recipient)
Tracking Text Messages
Call Transcription
PCI Redaction

Once you are satisfied with the settings you've chosen, click "Finish".

4You'll be taken to your phone numbers page where you can review or edit your numbers.

Note:
If your destination number is different than the phone number that is shown on your website, you can edit your swap number (the number that WhatConverts looks for to change out on your site) by clicking on the "Edit Pool" button. This can be found by hovering over the source.