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    Help Center Lead Management and Reporting Lead Management FAQ

    The Traffic Source is Missing From Leads


    To track the traffic source of every lead, the tracking code must appear on every page of your website.

    To find if the WhatConverts tracking code is on your page:

    1Open your website in a browser of your choice.
    2Right click your mouse and select "View page source". Press CTRL+F on your keyboard to open the search feature. Enter "iconnode" in the search box.
    3This should take you to the tracking code within the page source. Example:

      <script src="//scripts.iconnode.com/*****.js"></script>

    4If you do not find the tracking code on your website, you will need to add it. You can find your tracking code in the "Settings" then "Tracking Code" section on the left side menu of your WhatConverts dashboard.

      Note: If you have your Tracking Code installed via Google Tag Manager, you will need to check to make sure your Google Tag snippet is on your page.

    5If you are using WordPress, make sure to clear any and all caching plugins you have installed after publishing your WhatConverts tracking code.

    If you have any questions, please contact us here: Contact WhatConverts Support or email [email protected]

    To track the traffic source of every lead, the tracking code must appear on every page of your website. When visitors arrive at your website on different pages before submitting a form, WhatConverts needs to be able to track the visitors at the time they arrive on your website.

    To find if the tracking code is on your page follow these steps:

      1Open your website in a browser of your choice.
      2Right click your mouse and select "View page source". Press CTRL+F on your keyboard to open the search feature. Enter "scripts." in the search box.
      3This should take you to the tracking code within the page source and should look something like  <script src="//scripts.iconnode.com/*****.js"></script>
      4If you do not find the tracking code on your website, you will need to add it. You can find your tracking code in the "Settings" then "Tracking Code" section on the left side menu of your WhatConverts dashboard.

    Note: If you have your Tracking Code installed via Google Tag Manager, you will need to check to make sure your Google Tag snippet is on your page.

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    Whatconverts Features for your Business
    Call Transcription
    Lead Tracking Call Transcription Software

    Read details from your calls without the need to listen to the entire call recording.

    Call Flows - Simultaneous Dialing
    Lead Tracking Call Flows - Multi-Ring (Simultaneous) Dialing

    Route calls to multiple destination numbers at once using multi-ring functionality.

    Call Flows - Scheduled Hours and Holiday Routing
    Lead Tracking Call Flows - Scheduled Hours and Holiday Routing

    Reroute calls that occur outside your active business times.

    Call Flows - Geographic Call Routing
    Lead Tracking Call Flows - Geographic Call Routing

    All incoming calls will be directed to the business location closest to the caller.

    Join 20,000+ other marketers and start getting marketing clarity

    Subscribe to our newsletter and get proven marketing strategies for growing your business.

      Related Integrations
      Ad Platforms Google Ads (Adwords)

      Last update on July 22, 2022

      Google Ads (Adwords)
      Calendars and Bookings Calendly

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      Ecommerce Squarespace

      Last update on September 1, 2022

      Squarespace
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